Re: [ACEsthetics] Fwd: Umami

Well said, Rick and we all know that you have got the right recipe both in the kitchen and in the practice!

Daniela

On Sat, Mar 2, 2013 at 12:50 PM, Rick Coker <riccoker@gmail.com> wrote:

This photo is of a tube of Umami paste, which is a term that most people haven't heard much about, or don't know the exact meaning of. But people who cook do know, because it is often the difference between a dish being truly outstanding in taste, and simply good.

Umami has been defined as the elusive fifth flavor element, after salty, sweet, hot and sour, and it is an earthy and rich flavor element, not great by itself, but wonderful in what it brings to a dish and often brings great uniqueness.

I think that every dental practice has its own Umami, its own secret sauce that flavors the transactions and relationships that develop within it. It would be seen as a combination of the personalities, the facilities and the perceived mission of the group, but I think that often the personality of the dentist is the missing piece, the actual practice Umami.

Take a look at any great practice, and there is some sort of personal stamp on it, some lingering essence of the main actor, that is there even if he or she isn't there that day. It is a way of taking care of people, of relating to patients, laboratory technicians and team members , it is what makes that practice special.

You take Marvin's practice, and just take him out of it, and sure, it will continue to do well, but it won't be the same without his leadership and guidance, I promise. And you can't quite put your finger on the secret sauce there, either, but one thing that any dental transition expert should do is to identify a replacement dentist who is capable of imparting his own umami, his own distinct and inviting flavor to the workplace.

When I see the fabulous practices that many ACE dentists have created, I can't help but think that they unconsciously have created that successful atmosphere and added their own umami to it. And it can't be explained with spreadsheets or practice management systems, only measured.

It is fun to think about the individual tastes that different practices have created

Rick

ps- I was making my world famous Greek Pasta salad and this got me to thinking!






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Dr. Rick Coker, DDS, FACE
Director, Academy of Comprehensive Esthetics
www.tyler-smiles.com, www.tylersleep.com
http://www.google.com/profiles/riccoker.
903-581-1777

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Daniela Sever DMD PC

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