My youngest partner is the Umami replacing me but he’s going to have to grow so balls and realize he’s been steamrolled. I came back from lunch Monday and they had changed my handpiece rack and put in an electric and taken out my air only. I got tired of trying to dry off preps and getting water right in the middle of bonding so I had an air only handpiece put on the hanger. My older partner thought that was a waste of money and wonders why almost every composite he does has to be done over due to sensitivity. He’s forcing me to one room.
Now I want to go to one room but they keep sticking patients on my book because they claim they are booked and I’m seeing as many patients as both combined. The younger guy came in and said he was confused as to why they did that. I told him to ask my boss. In reality he’s 50/50 because he wrote me a damned check for half the practice. They had a meeting with the retirement people a few weeks ago and decided they were not putting any in and were not contributing for the staff. I heard the conversation in the next room when the older partner told the younger guy he did not need to go because he’d get all he needed after the meeting from him. He asked me if he should go and I told him yes because he should be putting something in even if it was a thousand dollars…hell 500 dollars.
Then I found out that if I contributed the max I had to contribute for the staff out of my income at the same level. Now that pissed me off because the senior guy knew that and figured I’d do it. Turns out my wife cut my contribution by contributing to the plan to the point that the contribution would equal the same as mine but I’d give part to the staff and my part would be lower. Now what kind of shit is that. He’s a stingy SOB who is killing office morale. The young guy is going to have to confront him or we are going to lose good damned staff. I can work out of one room because every staff member will jump in and help my assistant turn the room over. They are already doing that with two rooms. If he is trying to cut my production he’ll fail that way. I’ve got five years or I can go somewhere else here in Douglas and work so he won’t push me hard.
Guy W. Moorman, Jr., D.D.S.
The Swamp
Douglas, GA 31533
912-384-7400
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From: acesthetics@googlegroups.com [mailto:acesthetics@googlegroups.com] On Behalf Of Rick Coker
Sent: Saturday, March 02, 2013 12:51 PM
To: Ace
Subject: [ACEsthetics] Fwd: Umami
This photo is of a tube of Umami paste, which is a term that most people haven't heard much about, or don't know the exact meaning of. But people who cook do know, because it is often the difference between a dish being truly outstanding in taste, and simply good.
Umami has been defined as the elusive fifth flavor element, after salty, sweet, hot and sour, and it is an earthy and rich flavor element, not great by itself, but wonderful in what it brings to a dish and often brings great uniqueness.
I think that every dental practice has its own Umami, its own secret sauce that flavors the transactions and relationships that develop within it. It would be seen as a combination of the personalities, the facilities and the perceived mission of the group, but I think that often the personality of the dentist is the missing piece, the actual practice Umami.
Take a look at any great practice, and there is some sort of personal stamp on it, some lingering essence of the main actor, that is there even if he or she isn't there that day. It is a way of taking care of people, of relating to patients, laboratory technicians and team members , it is what makes that practice special.
You take Marvin's practice, and just take him out of it, and sure, it will continue to do well, but it won't be the same without his leadership and guidance, I promise. And you can't quite put your finger on the secret sauce there, either, but one thing that any dental transition expert should do is to identify a replacement dentist who is capable of imparting his own umami, his own distinct and inviting flavor to the workplace.
When I see the fabulous practices that many ACE dentists have created, I can't help but think that they unconsciously have created that successful atmosphere and added their own umami to it. And it can't be explained with spreadsheets or practice management systems, only measured.
It is fun to think about the individual tastes that different practices have created
Rick
ps- I was making my world famous Greek Pasta salad and this got me to thinking!
Sent from my iPhone
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Dr. Rick Coker, DDS, FACE
Director, Academy of Comprehensive Esthetics
www.tyler-smiles.com, www.tylersleep.com
http://www.google.com/profiles/riccoker.
903-581-1777
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