Most practical answer I’ve ever heard. That is the hardest thing I’m having to teach my associate and previously my partner. I told both to offer to move them to another dentist in the practice and if they wanted out then it was a done deal. Give them back their money and very often they show back up in a small town. He takes everything so personal when people leave for all sorts of reasons, church, civic club membership, sororities, etc.
Guy W. Moorman, Jr., D.D.S.
The Swamp
Douglas, GA 31533
912-384-7400
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From: acesthetics@googlegroups.com [mailto:acesthetics@googlegroups.com] On Behalf Of John M. Highsmith, DDS
Sent: Monday, May 21, 2012 7:36 AM
To: kensiegel@onlymyemail.com; 'gnr'
Subject: RE: [ACEsthetics] patient problem with NM orthotic
Cut your losses, she’s gone, forget it.
Be sure to have her sign a release of liability form before refunding a penny. Your malpractice carrier will be happy to provide you one that’s applicable to your state.
John Highsmith DDS
Clyde, NC
AACD Accredited Dentist
LVI Clinical Instructor
Diplomate, ICOI
Fellow, Misch Implant Institute
PPM certified
From: acesthetics@googlegroups.com [mailto:acesthetics@googlegroups.com] On Behalf Of Ken siegel
Sent: Monday, May 21, 2012 7:15 AM
To: gnr
Subject: [ACEsthetics] patient problem with NM orthotic
I had someone who came in to see me for what she called it a "bad bite". We went through discussions and I suggested a phase 1 treatment of a NM orthotic. We used k-7, tensed and Bob made her an orthotic. We brought her in to insert. Tensed, adjusted bite and she was off. One week later we brought her back for tensing and bite adjustments. Nowhere did she complain. She then had an appointment for a month later which she canceled and asked that we refund her money because it was suddenly giving her headaches. We told her we needed to see her for further adjustments but she declined. Now we get a call from the credit card company that she is disputing the charge. I get a letter this morning that she went to another dentist who made her an "insert" for $250 and said that is all she should have paid. She thinks she's being more than fair by asking to pay only $500 and I refund the rest. She was bitching because I never gave her a phase 2 treatment plan because I told her we needed to do perio probing, and take an FMX and do a more comprehensive exam for restorative. The doc that she went to told her phase two was ortho. Any help would be appreciated other than telling her to go screw herself. I need practical answers.
Ken
Kenneth Siegel, D.M.D.
Dental Excellence of Blue Bell
706 Dekalb Pike
Blue Bell, Pa. 19422
610-272-0828
610-272-4319 fax
215-498-5991 cell
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