Sr Service Management Business Systems Analyst@ Palo Alto, CA

 

A PREFERRED VENDOR REQUIREMENT

 

Greetings!

 

Kadmus Inc., based in Herndon, VA specializes in IT staffing for clients around the D.C., area and across the nation. We are in need of professional consultant(s) for the mentioned position(s):

 

Job Title	Sr Service Management Business Systems Analyst
Job Title	Sr Service Management Business Systems Analyst
Location	Palo Alto, CA
Duration	6+ months
# Positions	NOTE: Local candidates preferred. Face to face may be required.   Business Systems Analyst (BSA) acts as liaison between IT and business functions, to help build solutions that help operate more effectively and efficiently. Solution focus areas include the Service Management and Billing. Business Analyst will be responsible for managing demands as per prioritization defined across global business functions. He/she will drive approved projects through the standard IT SDLC and will work closely with global IT counterparts.   - Internal client liaison, managing project and enhancement requests as per priority - Support Service definition, price plans, service order and change management, provisioning, usage capture and billing functionality - Background in Aria Billing Software is desirable - Lead Collaboration Projects through the IT Standard Development Lifecycle - Facilitate business requirements gathering and process mapping workshops - Perform gap analysis: as is vs. to be - Define detailed functional requirements, process flow diagrams, and business cases - Work with UI/UX designers to define detailed specifications for customer facing and internal systems designed to delight the customers. - Facilitate review sessions with functional owners and end-user representatives - Participate in end to end implementation planning including project management, issue management, communication and change management - Writing and reviewing QA and UAT test scripts - Managing UAT with end users including coordination and user acceptance signoff - Preparation of user documentation and training documentation as necessary - Leverage business knowledge and expertise to drive business process improvements   QUALIFICATION:   - Minimum 10 years Business Analysis experience - Minimum 6 years experience working with ERP products - Minimum 6 years experience in service industry like SaaS/PaaS/Telecom/etc. with ordering, provisioning and billing systems - Well versed with AIM/SDLC/Agile Methodologies - Strong in SQL with ability to troubleshoot issues via SQL queries - Must have experience preparing end-user documentation and conducting end-user training

 

Interested consultants/employers, kindly furnish the following details and respond with the updated resume(s) at the earliest possible.

 

Consultant #
Full Name
Contact No
Email Id
Current Location
Relocation (Yes/No)
Availability
Visa Status
Hourly Rate
Comments	<> year(s) experienced in <Technology>. Latest project is for <Client Name> at <City>, <State Abbr.>.

 

Our focus is to understand business needs and nurture them with the outstanding talent, If are looking for any assistance to filling IT Contract, Contract-to-Hire, & Direct Hire positions with your clients, please add my e-mail address: Rajesh@Kadmusys.com into your distribution list and give us a valuable opportunity to prove what we are.

 

I will be more than happy to support your future requirements on any basis including Contract, Contract-to-Hire, and W2 Contract.

 

I look forward to hearing from you.

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Best wishes,

 

Deepak Ram

Kadmus Inc.

Direct: (703) 260-6173 | Fax: 1-888-664-8183

8229 Boone Blvd, Suite#730, Tysons Corner, VA 22182

Recruiter2@Kadmusys.com | www.KADMUSYS.com

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