Hi,
Greetings....!!
Send me profiles to ram@sync-solution.com
| Position Title: | Business Analyst 4 |
| Location: | Strongsville or Whitehall, Ohio |
| Duration: | 6 months |
| Client: | ******* |
| Phone or FTF Interview: | Phone or Skype |
| Rate | Market |
Document and identify gaps in IT and business processes through process mapping to illustrate current and future state.
Education/ Experience: Minimum Bachelor's degree. Specialization in Business, Finance, Engineering, Science or Math is desirable. 8+ years' experience. Experience in most facets of project lifecycle; proficient comprehension of project management methodologies; genuine commitment to project environment and discipline. Experience in Information Technology preferred.
Skills and Competencies: Ability to quickly learn organizational structure, business strategies and processes. Knowledgeable on business process modeling, process mapping. Capable of writing clear and well-structured business requirements documents. Contributes to the development of detailed level process maps to facilitate requirements gathering, gap analysis and for training use. Ability to resolve minor conflicts/issues using different tactics for prior to escalation. Work with team members to understand the needs of the project. Strong verbal and written communication skills. Strong facilitation and presentation skills.
Major Job Duties and Responsibilities: Identify and analyze business problems and defines the scope of activities required to address the issues, including requirement definition, process review, impact assessment and operational streamlining where appropriate.. Is involved in all aspects of projects, including documentation of project needs, analysis/research of needs and possible solutions, identifying technology and business solutions, gathering, documenting and updating business requirements; reviewing workflow process mapping; developing business testing strategies and working with project members to execute the test plan, recommending preferred solutions, and implementing recommendations. Manages project documentation (implementation plan, issues log, process maps, etc.) and documents process flows and gaps. Assess, research, analyze and document sponsor/stakeholder needs. Supports the Project Manager in planning, executing, controlling and closing phases. Develop and maintain strong relationship with business partners and internal/external team members. Identify issues and escalates/manages resolution as required. Coordinates and provides support to the business with the process implementation. Perform other duties as assigned.
Responsibilities:Work will be focused on delivery of a new Mortgage IVR system in support of Mortgage Banking. The project will be delivered in four phases between Q3 of 2013 and Q2 of 2014.
. Conduct requirement gathering sessions with business contacts.
. Document business requirements, functional/non-functional requirements, use cases and call flows.
. Assist with users acceptance testing.
. Employs traceability of requirements
. Ensures sign-off and baseline of requirements
. Anticipates and actively resolves problems and issues with requirements.
. Analyzes and communicates impacts to a project's business case and identifies areas of requirements risks.
. Limited travel (<10%) could be needed, likely to Chicago, IL or Miamisburg, OH.
Qualifications:
. Experience soliciting and documenting requirements for IVR and Call Flow routing applications
. Prefer experience with use of natural language and directed voice use for call routing
. Experience conducting requirement gathering sessions
. Must have demonstrated ability to document requirements, call flows and use cases
. Must be a team-player who will work closely with others to deliver defined tasks
. Experience using Visio to document process flows and work flows.
. Must demonstrate strong verbal and written communication skills
. Minimum of 4 years of business analysis experience
Thanks and Regards
Ram
Email: ram@sync-solution.com
Phone: 513-442-4787
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