Re: [ACEsthetics] Answering phones after hours

I have done that some but should do it more often.  Thanks for the reminder.

Jeff

Jeff L. Rodgers, DMD, PC

www.DunwoodyDentistry.com
www.SleepDunwoody.com

Atlanta, GA

On Jul 30, 2013, at 8:03 AM, Rick Coker <riccoker@gmail.com> wrote:

A little different riff on Jeff's thing is to take a card and write your cell phone number on it, look the patient in the eye and give it to them, saying :"I want you to have this in case you need me for something urgent!" WOW! What doctor has ever done that for them? Nobody seems to ever abuse this, either, and patients will call on Monday  and say they didn't sleep all weekend, but they didn't want to bother you! 

It also is a good way to make sure they keep your card!

Rick

On Tue, Jul 30, 2013 at 6:12 AM, Jeff Rodgers <drrodgers@drrodgers.com> wrote:

I just have my cell phone on the voice mail at the office.  If I don't recognize the number on the phone I don't answer and then listen to the voice mail.  We had terrible service issues with answering services and stopped paying for it.

But I am a small volume shop and get maybe 5-10 after hours call per year.

Jeff

Jeff L. Rodgers, DMD, PC

www.DunwoodyDentistry.com
www.SleepDunwoody.com

Atlanta, GA

On Jul 29, 2013, at 10:18 PM, toothmedic@aol.com wrote:

Looking for some help with our answering service problem

Currently spending ~$400-450/month for an answering service for after hours. Got to listen to some of the calls they have answered lately and it is just terrible.

What is everyone else doing after hour?

Someone suggested an answering machine and letting a team member have the phone (with extra pay) to handle emergencies only. Are there answering machines that will not take messages but will forward emergency calls?

Would appreciate any input

Thanks in advance


Paul


Dr. Paul S. Levine
toothmedic@aol.com

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Dr. Rick Coker, DDS, FACE
Director, Academy of Comprehensive Esthetics
www.tyler-smiles.com, www.tylersleep.com
http://www.google.com/profiles/riccoker.
903-581-1777

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