PS Guy, please tell Steve I made a dental related post, and it was informative.
David
From: gmoor@windstream.net
To: johnhighsmith@mac.com; kensiegel@onlymyemail.com
CC: acesthetics@googlegroups.com
Subject: RE: [ACEsthetics] negative review.
Date: Sun, 1 Sep 2013 07:03:10 -0400
Well, I've found that I'm not important enough to be reviewed.
Guy W. Moorman, Jr., D.D.S.
The Swamp
Douglas, GA 31533
912-384-7400
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From: acesthetics@googlegroups.com [mailto:acesthetics@googlegroups.com] On Behalf Of John Highsmith
Sent: Saturday, August 31, 2013 10:26 AM
To: kensiegel@onlymyemail.com
Cc: ACEsthetics-GoogleGroups.com 2
Subject: Re: [ACEsthetics] negative review.
Responding only draws attention to a negative review. That one is not really as bad as you think.
Pretty much the only defense against negative review is a lot of positive reviews. Best to give the patient written directions on how to do an online review.
Unfortunately it has to be done by their own computer, you can't hand them a laptop and have them do it in their office.
Google is the most important. I've heard that YELP keeps negative reviews high on the list and won't filter them out unless you pay them.
People have to pay to be on Angie's List, so it's not used as much.
Stinks but it's reality.
John Highsmith DDS
Clyde, NC
AACD Accredited Dentist
LVI Clinical Instructor
Diplomate, ICOI
Fellow, Misch Implant Institute
On Aug 31, 2013, at 10:00 AM, Ken siegel <kensiegel@onlymyemail.com> wrote:
Thanks Bill
I'll take your suggestion. It's a shame that we have no control over this type of crap. People post stuff like this with no regard to what it can do to hurt our livelihood.
Ken Siegel
-------- Original message --------
From: Bill Greenberg <billgreenberg101@gmail.com>
Date: 08/31/2013 9:54 AM (GMT-05:00)
To: Ken siegel <kensiegel@onlymyemail.com>
Cc: gnr <ACEsthetics@googlegroups.com>
Subject: Re: [ACEsthetics] negative review.
Ken,
I would not get into details. How about:
It was a pleasure to meet you the other day. It's too bad your first experience with us involved such a difficult problem. If you had the chance to get to know us first, you might have been more willing to take our advice regarding the treatment options and not choose the option we knew would be the most temporary. The other, more long-lasting options are still available to you. If you would like to discuss them further, I'd be happy to set aside some time and we can talk.
Remember, you're writing this for the benefit of everyone else who will be reading it, not the jerk who wrote the review.
Good luck,
Bill Greenberg
On Sat, Aug 31, 2013 at 9:40 AM, Ken siegel <kensiegel@onlymyemail.com> wrote:
So I just got notified by angle's list that there was a new review about my office. This guy came in and was a real a-hole. Tooth #6 was out with a skinny post and the tooth was slightly above the gum line. He was an insurance guru who says Aetna will pay everything. I told him there was no way the tooth would hold after re-cementing but mister know it all insisted that I re-cement it. He still owes us some money from what his insurance didn't pay and he doesn't understand why he owes us. If he was a nice guy I would simply wipe off the balance, but he's not. Here's the review.
Review Date: August 30, 2013
Member: anthony wallace Category: Dentistry - General Evaluation Done: Yes * More Weight is given to a review when an evaluation has been completed. Approx. Appointment Date: July 09, 2013 Use this Provider Again: No Description of Experience: I had a tooth fall out. Member Comments: The dentist was very strange. He did not want to do anything. He did some x-rays. He put the tooth back in, and he said it would not last. He was correct; it fell out after a day. |
|
So would you respond to this? I was thinking of sending something like this. What do you think?
Mr. Wallace,
I'm sorry that you were unhappy at our office. You had a crown come out that I did not make for you. We took a few x-rays and I informed you that there was no way that this crown would hold if I re-cemented it. I advised you correctly that you needed a new post and core and new crown. You insisted that I re-cement it anyways. I told you it wouldn't last since there was nothing holding it in place. Now that it came out you seem to be upset that it came out the next day. I'm not sure how this appointment could be considered and overall D in rating since I did as you asked, told you it wouldn't last, and was correct that it didn't.
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