Need immediately System/network Engineer

Job title: System/network Engineer

Duration: 11 months

Location: Memphis, TN

 

Job Description – L2 DC Ops 

PURPOSE OF THE JOB AND ACCOUNTABILITY 

24x7 monitoring and management support for in-scope infrastructure 

Handle escalations and assist in creation of RCAs 

Proactive monitoring and tracking of tickets 

Generate operations report 

Monitor and execute Job schedules 

Manage bridge calls and notify respective support groups 

Interaction with Vendors and other support groups 

Performs Gap Analysis 

Provide phone support 24x7x365

Creation of SOP's and knowledgebase

 

RESPONSIBILITIES 

Act as a first point of escalation/consultation for the team on all technical,

procedural and processes related queries. 

Manages the team in his / her respective shift. 

Assists the team lead in Maintaining & updating documents in a central 

repository for the benefit of the team. 

Ensure proper shift handover to the next shift. 

Work in rotating shifts to provide 24/7 monitoring of the IT infrastructure. 

Escalation & Notification to the relevant teams & stakeholders to ensure 

SLA compliance & minimal impact to end customer (s). 

Act as a trigger for the critical incident management process by involving

the technical & incident management team. 

Train & absorb the level 1 troubleshooting and other operational tasks from

the various technical tracks. 

Assist the team lead in updating the run book and other technical and

process documents for benefit of the entire team.

Escalate any inconsistencies in the monitoring environment with respect to

the monitoring tool configuration, alert thresholds, alert message

enrichment & false alerts.

Assist Track Lead to resolve operational challenges and constraints if any

within team or in project.

 

EXPERIENCE & SKILLS

3-4 Years of University education post High school (B.Sc. or Diploma)

1-2 Years of diploma in Information Technology. Preferred

 

ITIL/MCP/MSCE/MSCA/CCNA or RHCE. 

2-3 years of alert monitoring/management experience. 

Should be ITIL certified.

Should have worked in high pressure work environments and ability to

2-3 years of L1 support experience on Windows/Unix Servers, AD, and Network Devices, Exchange/Lotus Notes, Database, Storage & Backup, Job

Excellent Verbal and written communication skills.

Hands-on experience with the following:

 Any alert monitoring tool e.g.: Net cool, BMC Patrol, NNM, HP

OVO, Tivoli etc.

 Incident, Problem, Change lifecycle process.

 Any ITSM tool e.g. Remedy, Peregrine etc.

 Batch job scheduling Tool like Control M, Autosys

 Start/stop backup jobs.

 Backup monitoring tools like Networker / legato/ VERITAS Net

backup

 Generating Reports through Dashboard, Remedy etc.

 

First Name :

Last Name :

Contact NO :

Email Id :

Visa Status :

Current Location:

Relocation :

DOB :

Skype id:

4 Digits SSN :

Education with highest qualification:

University name and place:

Year of passed out:

2 References:

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Thanks & Regards……?

Kalyan
Castor technologies Inc.
5605 N Macarthur  Blvd, 1075
Irving, TX 75038
Direct  :972-696-7805

Gmail Id : kalyankumar.recruiter@gmail.com

Yahoo Id : kalyankumar.recruiter@yahoo.com

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