HI,
Hope you are doing great..!!!
Job title: System/network Engineer
Duration: 11 months
Location: Memphis, TN
Job Description – L2 DC Ops
PURPOSE OF THE JOB AND ACCOUNTABILITY
24x7 monitoring and management support for in-scope infrastructure
Handle escalations and assist in creation of RCAs
Proactive monitoring and tracking of tickets
Generate operations report
Monitor and execute Job schedules
Manage bridge calls and notify respective support groups
Interaction with Vendors and other support groups
Performs Gap Analysis
Provide phone support 24x7x365
Creation of SOP's and knowledgebase
RESPONSIBILITIES
Act as a first point of escalation/consultation for the team on all technical,
procedural and processes related queries.
Manages the team in his / her respective shift.
Assists the team lead in Maintaining & updating documents in a central
repository for the benefit of the team.
Ensure proper shift handover to the next shift.
Work in rotating shifts to provide 24/7 monitoring of the IT infrastructure.
Escalation & Notification to the relevant teams & stakeholders to ensure
SLA compliance & minimal impact to end customer (s).
Act as a trigger for the critical incident management process by involving
the technical & incident management team.
Train & absorb the level 1 troubleshooting and other operational tasks from
the various technical tracks.
Assist the team lead in updating the run book and other technical and
process documents for benefit of the entire team.
Escalate any inconsistencies in the monitoring environment with respect to
the monitoring tool configuration, alert thresholds, alert message
enrichment & false alerts.
Assist Track Lead to resolve operational challenges and constraints if any
within team or in project.
EXPERIENCE & SKILLS
3-4 Years of University education post High school (B.Sc. or Diploma)
1-2 Years of diploma in Information Technology. Preferred
ITIL/MCP/MSCE/MSCA/CCNA or RHCE.
2-3 years of alert monitoring/management experience.
Should be ITIL certified.
Should have worked in high pressure work environments and ability to
2-3 years of L1 support experience on Windows/Unix Servers, AD, and Network Devices, Exchange/Lotus Notes, Database, Storage & Backup, Job
Excellent Verbal and written communication skills.
Hands-on experience with the following:
Any alert monitoring tool e.g.: Net cool, BMC Patrol, NNM, HP
OVO, Tivoli etc.
Incident, Problem, Change lifecycle process.
Any ITSM tool e.g. Remedy, Peregrine etc.
Batch job scheduling Tool like Control M, Autosys
Start/stop backup jobs.
Backup monitoring tools like Networker / legato/ VERITAS Net
backup
Generating Reports through Dashboard, Remedy etc.
Email me a copy of your WORD formatted resume along with details as mentioned below and any id proof.
First Name :
Last Name :
Contact NO :
Email Id :
Visa Status :
Current Location:
Relocation :
DOB :
Skype id:
4 Digits SSN :
Education with highest qualification:
University name and place:
Year of passed out:
2 References:
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Thanks & Regards……?
Kalyan
Castor technologies Inc.
5605 N Macarthur Blvd, 1075
Irving, TX 75038
Direct :972-696-7805
Gmail Id : kalyankumar.recruiter@gmail.com
Yahoo Id : kalyankumar.recruiter@yahoo.com
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