Business Analyst with Call Center/ Contact center Experience Bloomington, IL 1 yr long term contract Skype Interview,

Hi,

Hope you are doing well,

Please go through requirement and send resume to  Nitya@techstargroup.com , 972-497-2508.

Business Analyst with Call Center / Contact center Experience

Bloomington, IL

1 yr Longterm contract

Skype Interview

 

 

This analyst would help drive strategic migration activities with the need to engage, influence, and partner with business line executive leadership.

Individual duties could include:

·         Socialization/buy-in from area business area executive leadership toward strategies

·         Strategic partnership with ISD leaders to ensure process/technology alignment

·         Complex and Sen give planning around future staffing needs Requirements:

·         Contact Center experience/familiarity

·         Ability to quickly develop strong relationships and establish trust, as well as an ability to influence

·         Results focused and respected as a change leader

·         Understand contact center principles (workforce management, call routing, etc.)

·         Knowledge of current call flows/call types

·         Understanding of workload management including current process and workflows, contact centers tools and technologies

·         Ability to access/analyze business partner data

·         Understanding of the positive organizational impact that comes with a comprehensive knowledge management system

·         Strong communications skills, including audience and business needs analysis, development of communication strategies and plans, message development, and identification of appropriate, cost-effective delivery options

Additional desired skills:

·         Prior experiences with migrations

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Thanks & Regards,

Nithyanandam Ponna 

Nitya@techstargroup.com    Contact : 972-497-2508

Techstar Consulting Inc.      www.techstargroup.com

1300 West Walnut Hill Lane, Suite 252, Irving, TX 75038   Fax: 214-292-8874      

Yahoo IM / G Talk  : mailnithyamail         Alternate mail: nithya.techstar@gmail.com

Linked IN:  http://www.linkedin.com/pub/nithyanandam-ponna/6b/aba/458

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