A new Job, ID: 214935 was added at eJobsVille.com - For the Best Tech Jobs in Town
Title: STORES SUPPORT ENGINEER posted on 2014-07-29 18:32:48
Job Description:
Job Description
Mandatory Technical / Functional Skills :
• Must have a minimum of seven years' experience
with PCs, Windows OS, and Microsoft Office products
• Must possess strong customer service skills, excellent oral and written
communication skills, and be able to handle multiple tasks at once
• Solid understanding of Traffic Counting systems
• Working knowledge of network fundamentals
• Understanding of computer hardware
• POS/retail experience preferred
• Must have PC advanced troubleshooting skills
• Ability to work independently
• Ability to follow schedule and meet deadlines
• Ability to follow process
• Strong attention to detail
• Ability to interact with 2nd and 3rd party support staff
• At ease in working with customers, partners, and suppliers at all levels
within the business.
Roles and responsibility :
• 60% - Provides exceptional customer service to store personnel through production monitoring/trouble shooting and Tier 2 incident management. Assumes responsibility for maintaining brand service level agreements from a Tier 2 incident management perspective. Acts as an additional point of escalation for level I and level II analysts.
• 20% - Administration of the application deployment process to the field for new stores and relocations. Responsible for adherence to software vendor application update/patch schedule for stores.
• 10% - Interaction with Vendor to assist in trouble shooting and escalation issues as needed.
• 10% - Administrative – Tracks time in time tracking tool, attends weekly status meetings and other meetings, maintains incident tickets, emails, and other documentation.
Desirable Technical / Functional Skills :
This is a senior level store support position. Works on more difficult or critical issues escalated from others. Relies on past experience in addition to general instruction to perform the functions of the job. Typically works on multiple small to large IT projects that require increased skill in multiple technical environments. Develops solutions requiring analysis and research. Provides technical and process guidance to others. Coaches and mentors more junior technical staff. Provides team and project leadership to others.
Total experience in required skill (years) : 6+ yrs
Salary: DOE
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eJobsVille.com - For The Best Tech Jobs In Town
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