Urgent Position :- Network Voice/VoIP Consultant - Sunnyvale, CA

Hello,
Greetings form eTeam

We have an urgent need for a  Network Voice/VoIP Consultant - for one of our clients in Sunnyvale, CA. Please go through the below requirement if you are open for projects and if interested in the below requirement, Please respond back with latest resume along with details ASAP.

Role: Network Voice/VoIP Consultant
Location: Sunnyvale, CA
Duration:- 6+ Months

Job description:-
Key skills required for the job are:

·         Contact Center (Mandatory)

* Knowledge of different contact center deployment models - Hosted/on premise/express
* Prior experience in designing contact center solutions/components - able to implement an enhancement feature for a contact center product
* Prior experience in integrating third party ACDs with contact center solution
* Can handle major show stopper field issues independently .
* Familiar with contact center advanced features like predictive dialing, hunt groups, automatic dialing, intelligent call routing etc.
worked on 2 VTPs in the domain. - Should be experienced in estimation, design patterns, design tools and debugging tools
* Familiar with voice portal functionality
*Basic knowledge of at least one CRM solution
* Knowledge on pros/cons of TDM, IP contact centers
* Design/Integration knowledge of contact center with different mediums (Voice, email, chat, collaboration, SMS, etc.)

Thanks & Regards,

Gaurav Jain - Sr. Technical Recruiter

Efficiency.Synergy.Expertise.

eTeam Inc- "ACCELERATED HIRES"

1001 Durham Avenue, South Plainfield, NJ 07080

Desk: 732-248-1900 x432, Fax: 908-757-0800 (F)

E-Mail: gjain@eteaminc.com| www.eteaminc.com

 

 

 

 

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