Hi Associate,
We have an Urgent opening .Please see the Job Description Below and let me know if you have any consultant available.
Senior Cisco Voice Engineer
Minneapolis, MN
Duration: Long term Contract
Senior Cisco IPT and Contact Center Engineer
Position Overview:
This position is for Senior Cisco IPT and Contact Center Engineer with expertise in Cisco CallManager, Unified Contact Center Express, Unity Connections, CallManager Express, Unity Express, and the IPIVR Deployment of Cisco ICM/UCCE. This is a support position in a Global Network Infrastructure environment. The ideal candidate will have 7-10 years of relevant work experience in Cisco IPT and Cisco Contact Center.
Major Duties/Responsibilities:
Act as the technical Subject Matter Expert (SME) on client engagements and provide technical guidance to the team. Responsible for troubleshooting, installing, implementing, and administering Cisco Voice IPT Systems providing tier III support. Responsibilities includes but not limited to:
• Work as SME for troubleshooting and break fixes
• Review and validate understanding of customer design requirements
• Provide Peer reviews to Tier II engineers to ensure design compliance
• Coach and mentor other engineers on best practices
• Experience using BMC Remedy Ticketing Tool, or similar product (HP Open View, Service Now, etc.)
Expertise in the following Technologies:
• Cisco CallManager Enterprise, Versions 8.x to 10.x
• Cisco IOS Voice Gateways (2800, 3800, 2900, 3900)
• Cisco UCCE – Specific deployment expertise in IPIVR Deployment
• Cisco Contact Center Express, Versions 8.x to 10.x
• Cisco Unity Connections
• Cisco Unity Express
The individual will collaborate with Network Engineering and Project Management to create and implement custom solutions that adhere to existing Design Standards. Assist in developing new IPT and Contact Center Standards. Provides expert level research and analysis for planning, organizing, and managing corporate-wide functions.
Develop lab scenarios to mock user environments and test components of proposed solutions.
This Engineer will also be expected to deliver detailed documentation to both the customer and operations that fully describes new implementations and that is used as the primary reference for day-to-day management.
Should be open to work in a global distributed environment with Cross-cultural sensitivity. The person in this role is expected to work on incident/service management, respond to high impact issues on a 24x7 basis, participating in a rotating on-call schedule with other team members.
Education/Training
Bachelor's degree in technical discipline preferred or equivalent experience required.
CCNP-Voice or CCIE preferred
Experience
7-10+ years of relevant IT work experience
Thanks
United Software Group Inc..
565 Metro Place South. Suite # 110
Dublin, OH 43017
Fax: 1-866-764-1148
wasimahmed@usgrpinc.com
www.usgrpinc.com
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USG is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law.
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