[MTC Global] Management -- Tata's style

Dear friends,

Good morning.

Tata style of management.

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Ratan Tata was holding a weekly meeting with tata steel staff at Football Ground in Jamshedpur. 

While watching the football match, to strike a conversation, a worker took up an issue. 
He told Tata, quality of toilets for workers is terribly bad with leaking taps, clogged commodes and unbearable stink. 

No maintenance is being done for workers toilets, whereas the maintenance of officers toilet is very good, clean and neat with air purifiers, dryers, hand towels, etc

Ratan Tata asked his top executive how much time he needs to set it right. 

He said one month. 

Ratan Tata said I would rather do it in half a day and asked for a carpenter.!

Next day toilet sign board on workers toilet was changed to officers and officers to coworkers. 

There were instructions to change it back every fortnight.

Quality of both toilets became same and good.!

This is an excellent example of efficient Management and effective execution.!

Make decisions and execute effectively!

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With regards,

 

Dr. K. Sampath Kumar,  B.A. (Economics), BGL, M.Com., M.Phil., Cert. A.I.I.B.,
                                        MBA (Finance), MBA (HR & Marketing),  ACS, FCMA, Ph. D.,
Professor, SSN School of Management
C/o. SSN College of Engineering
Rajiv Gandhi Salai (OMR)
KALAVAKKAM - 603110
Kancheepuram District, Tamil Nadu, India
Landline :  044-24860668
Mobile    :  9094405733
 
Success consists of getting up
just one more time than you fall
-- Oliver Goldsmith