Job Title: Senior Business Analyst
Job Location: New Bern NC 28562
Contract Period: 2 months
Evaluation of Financial and Customer Information IT Systems in the City of New Bern
Project Overview: The City of New Bern is presently soliciting a Business Analyst to assist withevaluating requirements and assessing software package(s) and/or upgrades of existing financial system.The City of New Bern (City) is currently using a combination of Banner - Advantage (an Oracle-Based Customer Information and Financial software), ESRI GIS database, CISCO Unified Contact Center Express,and Microsoft Excel to perform the tasks of: Customer Billing, Account Management/customer engagement, Purchasing, Contract Management, Inventory Control, Work Order Management/meter reading, Record Keeping, Over-the- counter and mass posting/file upload cashiering, Accounting, Accounts Receivable, Accounts Payable, Budget Development/Management, and Payroll.
[Note: Customer billing utilizes outsourced printing, electronic bill viewing and payment, electronic loxbox, meter reading/bill calculation, and prepay billing applications]
These systems serve all governmental financial operations as well as Human Resources administration and financial functions for the general fund, as well as operations for electric, water, wastewater, solid waste, City-leased parking spaces, and stormwater operations. Miscellaneous taxes and license billings are also administered through these systems. The City is employing digital meters that will interface with the financial systems and customer management system.
For Financials, the City is operating Banner version 8.x and is considering upgrading the Banner system to version 9.x, or pursuing consolidated software package(s) that can serve all of these functions in a streamlined, user-friendly manner. For CIS, the City uses Advantage version 3.22 with a customized delinquency modification and own version 4.0.
Position Overview: The selected consultant will be expected to be onsite in New Bern, NC most days, although there is the potential for some remote/offsite work throughout the engagement.
Key functions include:
- Identify and document functional and technical requirements for enterprise financial and customer information systems
- Perform gap analysis to existing system and identify potential future options for replacement or upgrade
- (Possible phase 2 – should the City desire to move away from current solution and conduct an RFP, the City might pursue RFP drafting and RFP process support)
Day-to- Day Responsibilities
1. Collect functional and technical requirements across City functions for use of or interaction with financial and customer information systems. This will include onsite interviews of the City personnel associated with these functions to gain an understanding of the processes currently being utilized to perform these tasks and the future needs of the City.
2. Perform a gap analysis between Banner version 9.x/CIS Advantage version 3.22 with a customized delinquency modification or 4.0. and the requirements gathered in item 1.
3. Identify "off the shelf" options available should it be determined that a Banner upgrade will not meet the city's needs. Financial and utility staffs wish to look at (at a minimum):
a. NorthStar Utility Solutions (since our electric provider provides a 15% discount on this platform and other public utility cities use this system)
b. Tyler Technologies' Incode, Munis, or New World software
c. Other as determined by contractor
4. Perform a feasibility analysis of cloud-based versus locally hosted systems. This analysis shall address comparative costs, relative support requirements, security, and other factors deemed relevant based upon the Consultant's knowledge and experience.
5. Provide the City with a recommendation on how to move forward, with ROM budget estimates for each option and a high-level business case for recommended option. Should the City move forward with a different vendor than currently used, the City might wish the analyst to perform additional functions as follows (Phase 2):
1. Prepare/assist in preparing written requests for proposals (RFP) with the specifications for the software/hardware package, to be used in municipal bid packages for purchasing these items and contracting their installation. Identify selection criteria to be used during selection
2. Prepare a budgetary estimate of the costs the City will incur purchasing and installing the new software/hardware package.
3. Discuss estimates and conduct presentations of the City's software needs with Senior Management and Governing elected officials at public hearing budgetary workshops as needed (and at time of vendor selection).
4. Prepare a timeline and outline methodology for the proposed transition from existing systems to the new systems, accounting for critical functions of the utility.
5. Assist in answering vendor RFP questions.
6. Review RFP submittals and make recommendations to the City staff regarding vendor proposals.
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