Urgent Need :: Avaya Consultant @ Sunnyvale, CA

Hi,

 

Hope you are doing good!

 

Please review the following Job Description and share updated resume if you find comfortable for this position.

  

 

Position : Avaya Consultant

Location : Sunnyvale, CA

Duration : Long Term

 

 

Job Description :

 

Responsibilities:

 

      Work closely with business owners and project managers to define and create call flows

      Work with IVR developers to create Avaya CM based objects

      Control all aspects of call flow setup including VDNs, skills, vectors, agents

      Troubleshoot telephony related issues including Avaya CM and AES.

      Lead small and medium projects, interface with internal groups

      Provide reporting data from CMS to customer base if needed

      Work on ticket escalations

      Create and maintain contact center documentation

      Working on Google's Next Gen contact center system

Minimum qualifications:

 

      In-depth knowledge of AVAYA call center environment.

      Should understand ACD functionality of Avaya CM, and able to design the complex vectors if required.

      Needs to understand call queueing mechanics

      Hands on experience on CMS provisioning , and reporting tasks.

      Must be have experience with call recording solutions (Nice, Verint, Juniper, Harmony or others)

      Should have understating of AES server and CTI functionality which uses for call control.

      Can be able to work independently and good decision making skill.

      Good documentation skill so no data get misplaced.

      Good verbal and written communication skill.

      Capable of multitasking so can handle multiple projects and tasks at one time. 

      Willing to learn and adapt to our engineering environment

Preferred qualifications:

 

      Experience in Avaya CM 6 SIP based environment including Session Manager and SBCs

      Knowledge of Linux and Shell scripting

 

 

Regards,

Aayan Raj | SYSMIND, LLC

https://newoldstamp.com/editor/profilePictures/profile-b15c8fc3ea4630e2ca604f11e3e951c7-41898.png

Technical Recruiter

Phone: 609-897-9670 x 5107

Email: AayanR@sysmind.com

Website: sysmind.com

Address: 38 Washington Road, Princeton Junction, NJ 08550

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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