Dear Esteemed members,
Ramesh ji , has pointed out the ills that prevailed in myopic organizations at that time quite appropriately. I had also joined the same industry in the service and technical support divisions in mid 80's and later moved to R & D and manufacturing. My observations were, that managerial hierarchy in the traditional pyramid type organization in those days focused only on the whether the job was complete or not? The manager was not interested to support his subordinates in understanding the problems, risks and issues that beseeches the young sales guys and engineers on the field or the production floor, or with the customers at the base grass root level. Only monitoring was that the call is complete or not, or did one get the orders? But how, did not interest them. The problem solving responsibility was dumped on the juniors with mounting stress. That disconnect with down the line employee and with customers was infact, perpetuated by top management apathy and their mad rush for numbers! The management too, encouraged cut throat competition cum envy among employees rather than team work, which further eroded human values among each other.The human touch and care almost appeared as rare items except for some personal rapport among individuals. These are main factors for gradual decline of any organization, even in present days!
However, presently the responsibility for customer interaction and problem solving initiatives are more shared by the senior hierarchy in quite a few organizations (big or small), which now recruits more managers who are entrepreneurial in nature,self driven professionals and perhaps team leaders who could control attrition and the related costs!
The article sent by Jaganmhan ji is very timely as mentioned by Rameshji. It reinforces the existence of more human values, respect and satisfaction in teaching and research compared to that in industry! I realized that when I made that transition . I tell my MBA students that whether any body becomes a sales manager, service manager, software manager, finance manager, production manager or R& D manager...............first he has to be good and effective man-manager! Then only, he can be effective in his main goal!
kind regards,
P.S.Raychaudhuri
Date: Thu, 3 Apr 2014 21:11:55 +0530
Subject: Re: [MTC Global] Companies Need to Be More Human
From: vemugantiramesh@gmail.com
To: join_mtc@googlegroups.com
I belong to the first breed of Computer Sales professionals in India starting from early80"s. Although I worked for 11 Computer hardware / systems integration companies, except for one , 80% of my bosses & colleagues in 10 companies were myopic in thinking, purely numbers driven, least humane, misinterpreted HR, never gave a shoulder or listened to employees , even when the company is in wrongdoing. As a result, most of the companies closed or got into red. Touchwood, my Consulting skills have vastly improved in the process, by default.
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MTC GLOBAL- Educate, Empower, Elevate
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Ramesh ji , has pointed out the ills that prevailed in myopic organizations at that time quite appropriately. I had also joined the same industry in the service and technical support divisions in mid 80's and later moved to R & D and manufacturing. My observations were, that managerial hierarchy in the traditional pyramid type organization in those days focused only on the whether the job was complete or not? The manager was not interested to support his subordinates in understanding the problems, risks and issues that beseeches the young sales guys and engineers on the field or the production floor, or with the customers at the base grass root level. Only monitoring was that the call is complete or not, or did one get the orders? But how, did not interest them. The problem solving responsibility was dumped on the juniors with mounting stress. That disconnect with down the line employee and with customers was infact, perpetuated by top management apathy and their mad rush for numbers! The management too, encouraged cut throat competition cum envy among employees rather than team work, which further eroded human values among each other.The human touch and care almost appeared as rare items except for some personal rapport among individuals. These are main factors for gradual decline of any organization, even in present days!
However, presently the responsibility for customer interaction and problem solving initiatives are more shared by the senior hierarchy in quite a few organizations (big or small), which now recruits more managers who are entrepreneurial in nature,self driven professionals and perhaps team leaders who could control attrition and the related costs!
The article sent by Jaganmhan ji is very timely as mentioned by Rameshji. It reinforces the existence of more human values, respect and satisfaction in teaching and research compared to that in industry! I realized that when I made that transition . I tell my MBA students that whether any body becomes a sales manager, service manager, software manager, finance manager, production manager or R& D manager...............first he has to be good and effective man-manager! Then only, he can be effective in his main goal!
kind regards,
P.S.Raychaudhuri
Date: Thu, 3 Apr 2014 21:11:55 +0530
Subject: Re: [MTC Global] Companies Need to Be More Human
From: vemugantiramesh@gmail.com
To: join_mtc@googlegroups.com
The article sent by Jagan Mohan is the need of the hour. But the irony it is practiced in only 15 to 20% of Indian companies.
I belong to the first breed of Computer Sales professionals in India starting from early80"s. Although I worked for 11 Computer hardware / systems integration companies, except for one , 80% of my bosses & colleagues in 10 companies were myopic in thinking, purely numbers driven, least humane, misinterpreted HR, never gave a shoulder or listened to employees , even when the company is in wrongdoing. As a result, most of the companies closed or got into red. Touchwood, my Consulting skills have vastly improved in the process, by default.
When I was working, I used to wonder why so? Now, it is clear that they are like that. Mostly true, because companies cannot survive & meet the numbers if they are humane. Only some can manage after going to a scale.
Customer needs, empathy towards employee & treating them respectfully & a motivating purpose - are a far cry. No wonder, Teaching, Industry & Corporate sector are miles apart in philosophy & orientation. Many faculty who join industry cannot continue for long & come back to the nest.
Customer needs, empathy towards employee & treating them respectfully & a motivating purpose - are a far cry. No wonder, Teaching, Industry & Corporate sector are miles apart in philosophy & orientation. Many faculty who join industry cannot continue for long & come back to the nest.
regards
Vemuganti Ramesh
On Thu, Apr 3, 2014 at 2:31 PM, Jagan Mohan Reddy <drjaganmohanreddy@gmail.com> wrote:
Companies Need to Be More Human
by Kevin Evers
It’s time for companies to focus less on maximizing shareholder value and more on becoming human again. Embracing your organization’s humanity will move your company from the mindless management of numbers to the creation of customer and employee value, which ultimately will make your shareholders — the real ones who care about long-term performance — happy, as well. Companies can achieve this by accomplishing three things:
First, they should spend more time, energy, and resources to find out what their customers really want. Second, they need to do a better job of treating their employees as people who need to be nurtured, not costs that need to be kept in check.
Third, they need a motivating purpose besides the achievement of financial goals
[blogs.hbr.org/2014/01/companies-need-to-be-more-human]
best wishes--
Dr A Jagan Mohan Reddy
Hands that serve are holier than the lips that pray
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MTC GLOBAL- Educate, Empower, Elevate
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