Hiring for Business Systems Analyst for Cleveland, OH

Hi                         

Please lookup the below position and if you feel comfortable ,then please send me your updated resume   

 

Position       :  Business Systems Analysis

Location      :  Cleveland, OH

Duration     :  6+ Months

Interview   : Phone/ Skype

 

Job Description

·         Client seeks a qualified consultant to provide Business Systems Analysis for the EasyVista Implementation.

·         This project involves replacing Client's current Service Desk ticketing tool (CA Service Desk Manager) with EasyVista.

·         This includes implementing ticketing for ITIL processes such as Incident, Problem, Change, and Request.

·         Work must be completed in accordance with the project timeline, which may be changed as the work progresses.

·         The project is already underway and the EasyVista system has been configured for basic functionality.

·         The work that remains is to work with each area within IT to determine and document their specific requirements, create a design to meet those needs, configure and test the system per the design, train users, and implement into production.

Job Requirement

• Strong demonstrated ability to serve as a liaison between stakeholders and technical teams (developers, testers, project managers, etc.) and help both sides identify, analyze, and evaluate options for implementing and improving the system.
• Ability to utilize business requirement content to inform system design, system and/or process documentation, and testing artifacts.
• Ability to thoroughly understand, document, and communicate linkages between business processes and system functionality. 
• Ability to think strategically and to anticipate and appropriately communicate risks and issues around code release management.
• Ability to design and document process workflows in Visio.
• Ability to analyze tickets from various groups to determine their work and the flow of their work.
• Baseline understanding of ITIL and Service Desk tools would be a key differentiator among candidates. 

 

 

 

Regards

Sandeep Chauhan

Technical Recruiter

VSG Business Solutions

221, Cornwell Dr, Bear, DE 19701

Contact No.: 302-261-3207 X 103

Email: sandeep.c@vsgbusinesssolutions.com

 

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