Hi
Please lookup the below position and if you feel comfortable ,then please send me your updated resume
Position : Business Systems Analysis
Location : Cleveland, OH
Duration : 6+ Months
Interview : Phone/ Skype
Job Description
· Client seeks a qualified consultant to provide Business Systems Analysis for the EasyVista Implementation.
· This project involves replacing Client's current Service Desk ticketing tool (CA Service Desk Manager) with EasyVista.
· This includes implementing ticketing for ITIL processes such as Incident, Problem, Change, and Request.
· Work must be completed in accordance with the project timeline, which may be changed as the work progresses.
· The project is already underway and the EasyVista system has been configured for basic functionality.
· The work that remains is to work with each area within IT to determine and document their specific requirements, create a design to meet those needs, configure and test the system per the design, train users, and implement into production.
Job Requirement
- Strong demonstrated ability to serve as a liaison between stakeholders and technical teams (developers, testers, project managers, etc.) and help both sides identify, analyze, and evaluate options for implementing and improving the system.
- Ability to utilize business requirement content to inform system design, system and/or process documentation, and testing artifacts.
- Ability to thoroughly understand, document, and communicate linkages between business processes and system functionality.
- Ability to think strategically and to anticipate and appropriately communicate risks and issues around code release management.
- Ability to design and document process workflows in Visio.
- Ability to analyze tickets from various groups to determine their work and the flow of their work.
- Baseline understanding of ITIL and Service Desk tools would be a key differentiator among candidates.
Regards
Sandeep Chauhan
Technical Recruiter
VSG Business Solutions
221, Cornwell Dr, Bear, DE 19701
Contact No.: 302-261-3207 X 103
Email: sandeep.c@vsgbusinesssolutions.com
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