Business Analyst with Infrastructure and O365 | Miami, FL
Client: - Norwegian Cruise Lines
Duration - 1 year+
Rate - $42/-hr c2c
Mode: Phone and Skype
H1B/GC-EAD/GC/USC only
Strong (7 years+) Business analyst with experience in an infrastructure environment. They must have experience working with a migration of Office 365 (MS Migration project, experience with Active Directory, experience using Quest Tool, scripting and Jira for workflow). Hospitality/Cruise Line, change Management experience are a plus and reservation systems is a home run. Candidates in Florida are a huge plus but not required. They must have excellent communication skills. Please only send me candidates with Infrastructure/O365 Business analyst experience.
Must Have:
Infrastructure experience
Office 365 Migration
Active directory
Pluses:
Reservation systems
Change Management
Local to Florida
Hospitality experience ( Cruise Line, Hotels, Casino, Airlines, travel sites)
BASIC PURPOSE: Support global business units in the company with the enhancement and development of the Norwegian, Oceania Cruises and Regent Seven Seas Cruises IT Ops Projects. Serve as a liaison between business unit management and IT Ops technology colleagues identifying, assessing and documenting business systems requirements. Actively work with the business subunits in Information Technology and operations across the enterprise to properly communicate systems changes and enhancements.
POSITION RESPONSIBILITIES: Identify client business unit's strengths and weaknesses and suggest areas of improvement. Analyze current processes to create efficiencies throughout business areas. Prepare documentation, gather and prepare enhancements to develop new system requirements. Prepare gap analyses and make recommendations for the Projects requirements and department.
Work with specific Infrastructure Teams and departmental system application of various development teams in order to ensure accurate translation of business requirements. Lead or participate in regular priority meetings to analyze workflow, understand the business flow and make recommendations. Identify and initiate action to implement new and efficient ways of translating business transactions in the system.
Evaluate requests from business units to determine current and future system capabilities and recommend changes to the system, taking into consideration the global impact of those changes.
Facilitate meetings to gather requirements with the business units using various elicitation techniques including but not limited to: interviewing, modeling and use case development and thoroughly communicate all requirements with Information Technology development team.
Follow the change control process and ensure proper methodology and implementation, including but not limited to: training, scripting, communication and implementation.
Review and edit requirements, specifications, business processes and recommendations related to proposed solution.
Lead testing efforts by ensuring that issues are identified, tracked, reported on and resolved in a timely manner.
Assist in enforcement of project deadlines and schedules.
EDUCATION: Bachelor's Degree in information technology, business administration, hotel management or related field of study or any equivalent combination of experience and skills and/or 8 years of business analyst experience.
EXPERIENCE: Minimum 5 years of experience in business process design or requirement, gathering and translating business requirements for development, experience as Business Analyst with technical skills, and Travel or hospitality reservation system experience preferred.
KNOWLEDGE & SKILLS: Working knowledge of or ability to learn reservation systems and other applications used throughout the enterprise. Working knowledge of applicable policies and procedures. Intermediate level skill set of Microsoft Office Suites, Excel, Power Point, Project and Including MS O365 with special emphasis on O365 Product suite set-up and Working knowledge of relational databases a plus.
Excellent organizational skills in order to handle multiple tasks. Must be able to work well under pressure while meeting strict deadlines and maintaining high quality of work. Must be extremely accurate and detail oriented in order to maintain high standards of accuracy when updating and making changes to documentation. Must be able to assist other team members as priorities and deadlines change for the department.
Excellent written and verbal communication skills in order to interact with team members from different departments. Critical thinking skills sufficient to identify, assess and recommend technical solutions. Ability to understand the components of running a successful project within the project's lifecycle.
Ability to understand business issues and data challenges of business areas and systems. Ability to consistently deliver high-quality services to their selected business areas. Ability to prioritize and multi task effectively based on business area needs. Ability to gather detailed requirements and provide appropriate translation to application developers.
Ability to monitor production issues and ensure issues are resolved appropriately. Must be able to provide options to business areas when needed to achieve business goals. Must be available to work during off hours, weekends and holidays, according to business demands.
Familiarize with myriad system issues and answer questions regarding product set-up, such as Clarity, Unified Work Space, Jira, ITSM, and Change management processes.
Garima Gupta | Technical Recruiter | Apetan Consulting LLC
Tel: 201-620-9700* 133 | 72 Van
Mail- Reipen Avenue # 255 Jersey City, NJ 07306
Corp. Office- 15 Union Avenue, office # 6, Rutherford, New Jersey 07070
garima@apetan.com | www.apetan.com |
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