I have interest in you financing program and I have not led my partners there. They would collect the money at the door if I had not told them that was poor taste. At least wait until they get to the op. I'm still financing some patients but they finance no one and I agree totally they are leaving money on the table and a ton of it…30% of gross. I do my best to make all my treatment affordable. They read it off the fee schedule and charge all they can. Sometimes is it better to tell the patient you are knocking off that 450 buck fee for an interim bridge if they will go ahead and do it now. I'll do half when we start and half when we finish. They are all up front. That does not work here. I'm sure it works in many places so don't jump down my throat.
Bruce I'm very interested in your finance program and would like all the info I can get. As I've posted, many years ago I was 100% up front and I read an article in a throw away that said, "A/R 100%...You are probably losing 30% of your gross.". I stated trying their advice on in-office finance. Gross collections went up over 30%.
Guy W. Moorman, Jr., D.D.S.
The Swamp
Douglas, GA 31533
912-384-7400
This email message and any attached files are confidential and are intended solely for the use of the addressee(s) named above. This communication may contain material protected by patient rights, work product, or other privileges. If you are not an intended recepient, you have received this communication in error and any review, use, dissemination, forwarding, printing, copying, or other distribution of this email message and any attached files is strictly prohibited. If you have received the confidential message in error, please notify the sender immediately by reply email message and permanently delete the original message.
From: Bruce Baird [mailto:bbbaird1@gmail.com]
Sent: Sunday, May 27, 2012 9:06 AM
To: gmoor@windstream.net
Cc: <terryfrey@relax2smile.com>; <drvoller@comcast.net>; ACE
Subject: Re: [ACEsthetics] VENTING!!
Guy you are leaving hundreds of thousands of dollars on the table and have eliminated over 50% of the people in your community from getting the care they need and that they would gladly pay for from coming to your office. Your guidance on this to your partners is dead wrong and will put them in rough waters as the commoditization of dentistry occurs due to corporate greed. If you have any interest in understanding this I would be glad to have further discussions.
Sent from my iPhone
Have a blessed day,
Bruce
On May 27, 2012, at 7:07 AM, "Guy Moorman" <gmoor@windstream.net> wrote:
That's exactly what I told my partners, Terry. When we started 99% of the people who came in absolutely wanted to pay you. Now it is about 70%. In 1975 I could do in-office financing and never worry about getting paid…not true today. We've had to push all clients to outside finance because of that 30% and I tell patients the reason and it is written in the front for them to read. It is a different world. I told my partners to get their money first. It is going to get worse.
Guy W. Moorman, Jr., D.D.S.
The Swamp
Douglas, GA 31533
912-384-7400
This email message and any attached files are confidential and are intended solely for the use of the addressee(s) named above. This communication may contain material protected by patient rights, work product, or other privileges. If you are not an intended recepient, you have received this communication in error and any review, use, dissemination, forwarding, printing, copying, or other distribution of this email message and any attached files is strictly prohibited. If you have received the confidential message in error, please notify the sender immediately by reply email message and permanently delete the original message.
From: acesthetics@googlegroups.com [mailto:acesthetics@googlegroups.com] On Behalf Of J. Terry Frey, D.D.S.
Sent: Wednesday, May 23, 2012 12:55 PM
To: drvoller@comcast.net; ACE
Subject: [ACEsthetics] VENTING!!
Ray … I believe you are just seeing the "beginning" of this type of thing getting a lot worse. I would imagine that there are thousands of us out there that have run into the same thing. I'm like you in that I appreciate ACErs being available for venting. I'm afraid that otherwise I would have a coronary or stroke. Send them to collections and be done with them.
JMO … Terry
J. Terry Frey DDS
623 N. State Street / P.O. Box 1008
North Vernon, IN 47265
Office (812) 346-6884
Cell (812) 592-4057
From: acesthetics@googlegroups.com [mailto:acesthetics@googlegroups.com] On Behalf Of Dr. Ray Voller
Sent: Wednesday, May 23, 2012 12:46 PM
To: ACE
Subject: [ACEsthetics] VENTING!!
Just had a patient's husband (who have notoriously been collection problems over the years) call up and bitch up a storm about how his dentist doesn't ever charge for recementing crowns. His wife, who was a model patient of ours (meaning we used her in our ads) had a crown we placed in 2000 (12 years ago) come out and we charged her $120 to recement it yesterday. It had great retention and she had it come out Saturday, and we were in, but couldn't get her in until yesterday. It was no problem because it was difficult to even remove it to recement it. It was rebonded with no problem.
He complained that we didn't get her in 'fast enough' and the $120 we charged for the recement (after 12 years). WTF do people want?? He said his dentist NEVER charges anything for when his crowns 'fall out!' (WTF is THAT all about anyhow!?!)Well, our collections person is CONSTANTLY calling her and they still owe us over $1000 for work that was done last year. We have been 'nice' not sending her to collections, but when he said he'd 'encourage her to go elsewhere,' I thought GOOD a..hole!
Man does this piss me off!!!This just goes to show you, that when people owe you money, they basically don't like you!
FREAKIN NEXT!!!!!
Ray--
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