Dear Professionals,
Please have the below requirement and send me your consultant resumes ASAP
Please reply at dennis.hall@panzersolutions.com
Please have the below requirement and send me your consultant resumes ASAP
Please reply at dennis.hall@panzersolutions.com
Saleforce CRM Systems Analyst
Title: CRM System Analyst
Location: St. Paul, MN
Duration: 6 month contract + possible extensions
Title: CRM System Analyst
Location: St. Paul, MN
Duration: 6 month contract + possible extensions
Summary:
CRM System Analyst (Customer Relationship Management) utilizing the Salesforce.com application as a technical expert indirectly developing and driving the adoption of the tool with the sales and service organization. This position includes a number of activities that supports the Ecolab instance of SFDC but not limited to a role as a Salesforce.com certified Administrator, developer and analyst.
CRM System Analyst (Customer Relationship Management) utilizing the Salesforce.com application as a technical expert indirectly developing and driving the adoption of the tool with the sales and service organization. This position includes a number of activities that supports the Ecolab instance of SFDC but not limited to a role as a Salesforce.com certified Administrator, developer and analyst.
Required Qualifications:
• 5+ years Business Analyst
• 3+ Certified Salesforce.com CRM Administrator & Developer
• 3+ years working on large implementations of the Salesforce.com application
• 5+ Customer Service experience with sales/service organization
• 1+ year experience in CongaMerge document development
• SFDC Administrator Certification
• SFDC Advanced Administrator Certification
• SFDC Developer Certification
• 5+ years Business Analyst
• 3+ Certified Salesforce.com CRM Administrator & Developer
• 3+ years working on large implementations of the Salesforce.com application
• 5+ Customer Service experience with sales/service organization
• 1+ year experience in CongaMerge document development
• SFDC Administrator Certification
• SFDC Advanced Administrator Certification
• SFDC Developer Certification
Main Responsibilities:
• Technical expert in the SFDC application. Develops and maintains areas of account management, opportunities, contacts, contracts, campaigns, prospects, cases, dashboards and reports.
• Development and mapping skills within the SF tool.
• Participates in requirements gathering, design reviews to ensure changes to the system are consistent with user expectations along with maintenance of a single global instance of the application.
• Implement and test new or modified services and or programs for best practices, continuity and consistency.
• Design and develop customer reports, dashboards and applications as needed by the business in sandbox and production environments.
• Develops solutions to complex business problems using ingenuity and innovation. Ensures solutions are consistent with organizations objectives.
• Owns the relationship with SF Premier Support team which includes the oversight of all open cases, escalating critical cases as needed with identification of areas of concern.
• Handles all Tier 3 escalated cases.
• Monitors usage of the SFDC logs and tool.
• Maintains and backs up weekly and monthly data extracts from SFDC to Ecolab systems.
• Understands and maintains customer hierarchies and user roles within the Ecolab environment.
• Work closely with external consulting partners in developing custom code and triggers to supplement native Salesforce.com functionality.
• Mentor to others in SFDC technology and knowledge.
• Understanding of best practices/standards for data modeling.
• Technical expert in the SFDC application. Develops and maintains areas of account management, opportunities, contacts, contracts, campaigns, prospects, cases, dashboards and reports.
• Development and mapping skills within the SF tool.
• Participates in requirements gathering, design reviews to ensure changes to the system are consistent with user expectations along with maintenance of a single global instance of the application.
• Implement and test new or modified services and or programs for best practices, continuity and consistency.
• Design and develop customer reports, dashboards and applications as needed by the business in sandbox and production environments.
• Develops solutions to complex business problems using ingenuity and innovation. Ensures solutions are consistent with organizations objectives.
• Owns the relationship with SF Premier Support team which includes the oversight of all open cases, escalating critical cases as needed with identification of areas of concern.
• Handles all Tier 3 escalated cases.
• Monitors usage of the SFDC logs and tool.
• Maintains and backs up weekly and monthly data extracts from SFDC to Ecolab systems.
• Understands and maintains customer hierarchies and user roles within the Ecolab environment.
• Work closely with external consulting partners in developing custom code and triggers to supplement native Salesforce.com functionality.
• Mentor to others in SFDC technology and knowledge.
• Understanding of best practices/standards for data modeling.
Preferred Qualifications:
• Excellent communicator. Can communicate at all levels of the organization
• Ability to remain calm when trouble shooting user issues
• Ability to influence business teams on maximizing the applications being developed leveraging the best solutions
• Excellent communicator. Can communicate at all levels of the organization
• Ability to remain calm when trouble shooting user issues
• Ability to influence business teams on maximizing the applications being developed leveraging the best solutions
Thank you for your time and look forward to work with you.
_______________________________________________________________________________
Thanks
Dennis Hall | Sr.Technical Recruiter
Panzer Solutions LLC
dennis.hall@panzersolutions.com
Direct: 203-652-1444 Ext 123
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