Re: [ACEsthetics] sleep billing recommendations

I was the same way, although I do have some fantastic sleep guys in my area.

 

if a pt simply wants NOTHING out of pocket, then they can keep walking.  Normally we are simply collecting the deductible, which they are ALL too familiar with and don't reject/react.

 

 

 

From: Dr. Lisa Marie Samaha

Sent: Monday, August 26, 2013 9:41 AM

To: kentsmith@21stcenturydental.com ; 'John Highsmith'

Cc: 'ACE 2'

Subject: RE: [ACEsthetics] sleep billing recommendations

 

Thanks for all the important information. I really appreciate it. my experience has been like Arun's, so had given up and now ltd compliance/acceptance. Not sure where pts are going since no one else doing dental sleep in our area.

 

Got to get onto it. goldmine awaiting me  in sleep.

 

Lisa marie

 

Lisa Marie Samaha, DDS, FAGD, PC

251 Nat Turner Blvd, Newport News, VA 23606
Phone: (757) 223-9270 Fax: (757) 223-9264
Email: SamahaDDS@PWDentalarts.com

Website:  www.PWDentalArts.com

 

From: acesthetics@googlegroups.com [mailto:acesthetics@googlegroups.com] On Behalf Of Kent Smith
Sent: Sunday, August 25, 2013 4:00 PM
To: John Highsmith
Cc: ACE 2
Subject: Re: [ACEsthetics] sleep billing recommendations

 

By FAR, the best way is to have all of this before the patient ever sits in your chair. We actually have a huddle every morning just to discuss sleep patients. Bailey lets the assistants know what to collect from the patient that day and how to word the conversation (among other things). We always use the 3rd party to gather info for us - should happen within 24 hours.

Kent

At 02:42 PM 8/25/2013, John Highsmith wrote:

Thanks, Kent.
Do you do all of this before seeing the patient?
Or does Rose do it for you?

Thanks

John Highsmith DDS
Clyde, NC
AACD Accredited Dentist
LVI Clinical Instructor
Diplomate, ICOI
Fellow, Misch Implant Institute
DrHighsmith.com

On Aug 25, 2013, at 3:05 PM, Kent Smith <mailto:kentsmith@21stcenturydental.com> wrote:

Yes, we do a benefits check, and find out their deductible left over, what their copay is in an out of network, whether a Gap can be requested and how to request it. Over the years, we have collected UCRs for the various employers in our area, and use 5th grade math to determine what their minimum will be (if the Gap is accepted) and what their maximum would be (if the Gap is not accepted), but from prior history, we have a good idea of whether or not we will get the Gap, so we have a very goo idea of what their out-of-pocket will be.

Kent Smith DDS, Diplomate-ABDSM
www.21stCenturyDental.com
www.SleepDallas.com
Dental Sleep Medicine Facility Accredited
MySecretBraces - Shhhhh!!!!!!!!!!!!
2-day Sleep course: Wasted Days and Sleepless Nights (2013 dates Sept 13/14, November 8/9 )
Developer and President FindCE.com and Find-Speaker. com
Twitter - @theSleepDentist
Linked In Sleep Dentist

At 05:41 AM 8/25/2013, Bill Greenberg wrote:

Kent,
I totally agree with you about the patient's primary concern, but how do you get that info? Do you do a benefits check before the first visit? The last case we started with GoGo - they told us the patient is responsible for 20% of the allowed amount, but that amount won't be determined until the check is received.Â
Bill Greenberg




On Sat, Aug 24, 2013 at 6:53 PM, Kent Smith <mailto:kentsmith@21stcenturydental.com> wrote:

Quite a few options out there. Dental Writer has a service as well, but GoGo does most of ours. Since we are doing 3 - 4 appliances a day and doing all of the follow up visits, I would have to have a full time biller to handle the paperwork. No way I would ever consider doing this without a 3rd party. However, the MOST important thing to do is know before the patient ever come sin the door what their out-of-pocket amount will be. That's what they want to know, and all they usually care about, so we make sure that happens.

Kent Smith DDS, Diplomate-ABDSM

www.21stCenturyDental.com

www.SleepDallas.com

Dental Sleep Medicine Facility Accredited

MySecretBraces - Shhhhh!!!!!!!!!!!!

2-day Sleep course: Wasted Days and Sleepless Nights (2013 dates Sept 13/14, November 8/9 )

Developer and President FindCE.com and Find-Speaker. com

Twitter - @theSleepDentist

Linked In Sleep Dentist

At 08:30 AM 8/24/2013, Bill Greenberg wrote:

I decided to outsource it completely. I just can't get my head around medical billing. Even outsourcing is confusing to me. I started with Somnomed's billing service. My first patient went through all the steps, was approved, we made the appliance and billed, then was informed the claim was denied. So I signed up with GoGo billing. They seem really on top of the process. We have a few patients started on the med ins claim train. Still no payments received. It's been a couple months of back and forth. I know several of you make this work, but it just frustrates me. I am totally on board with the treatment modality as a huge value to our patients. Just trying to manage it efficiently.

Bill Greenberg

On Sat, Aug 24, 2013 at 8:45 AM, Dr. Lisa Marie Samaha <mailto:samahadds@pwdentalarts.com> wrote:

Â

Who are you guys using to do your sleep billing? It is the only reason I cant stand to do sleep. I lost my gal who was in charge and well trained in sleep admin stuff to serious illness and havnet been able to get back on track w it, although have sleep docs referring to me almost daily now. and I haven’t even advertised for a couple of yrs. need to get back into it. argh! Help is appreciated.

Â

Or are you using dental writer or christine taxins group?  Just looking for a great way to get my admin team up to snuff in this. best course for admin?

Â

Lisa marie

Â

Lisa Marie Samaha, DDS, FAGD, PC

251 Nat Turner Blvd, Newport News, VA 23606

Phone: (757) 223-9270 Fax: (757) 223-9264

Email: SamahaDDS@PWDentalarts.com

Website:  www.PWDentalArts.com

Â

From: acesthetics@googlegroups.com [ mailto:acesthetics@googlegroups.com] On Behalf Of Dr. Stanley M. Levenson D.M.D.

Sent: Thursday, August 22, 2013 9:36 AM

To: Rick Coker; Curtis Westersund

Cc: ACE

Subject: Re: [ACEsthetics] radio ad

Â

Rick , Curtis, and all,

Â

As usual you have great insight.

I am looking at this as an add on to build that part of my practice. There is definitely room in my market for this service. The larger point is sleep marketing going to give me a great return on investment longterm?  I think radio is the way to go for this.

Interestingly, from previous sleep apnea radio marketing,  one woman who answered a sleep ad became a regular dental patient who is now in the middle of a 15k treatment plan, before the sleep appliance.

Â

Â

Â

Stanley M. Levenson DMD

9 Linden St.

Worcester, Ma.01609

508-753-3105

levensonsmile@msn.com

levensonsmile.com

Â

From: Rick Coker

Sent: Thursday, August 22, 2013 9:07 AM

To: Curtis Westersund

Cc: Stanley Levenson ; ACE

Subject: Re: [ACEsthetics] radio ad

Â

Ray, my marketing guy has an unusual approach to marketing, but it fits me and my situation. In a nutshell, our first five or six months of this year were radio messages that featured different dental topics, but the whole approach was this: To establish me as a dentist that the listener could trust- creation of that "Trusted Professional" status, even before we started trying to sell sleep, or short term ortho, or facelift dentures, or smile design. 

Â

If you look around at your average day, Stan, you will find that you have a lot of people with long term dentistry, given to them as part of a long term relationship. People who believe you, who trust and respect you and what you do and I will submit that your marketing has to center around that, to adding to your valuable patient family, instead of selling different services piecemeal. Those patients are the ones who don't question fees, who say hello to you in the grocery store, who introduce you to their friends if you run into them at a restaurant.

Â

So, Ray's approach was to make that the primary thrust, and then to build additional services from that, once they had tiptoed into your domain and kicked the tires a bit. Now with sleep, especially with Medicare commoditizing the whole process, I am not sure this idea works as well, but I am not signed up for medicare anyway.

Â

How are you approaching the sleep aspect of your practice in any case, Stan? Is it a vital cog, an add on, or just what? What percentage of your revenue are you planning to get from sleep?

Â

Rick

Â

On Thu, Aug 22, 2013 at 7:04 AM, Curtis Westersund <curtis@cooltodrool.com > wrote:

You are better off having 30 seconds of relevance and creativity and entertainment than 60 seconds of boring shit that the audience if FORCED in their cars to listen to.

Entertain and inform and they love you.

Talk like a dentist or a cheesy ad writer (who gets paid to write, not to get patients to your office door) and you will anger them.

Hire someone to do this properly, have it run by people YOU don't know to get opinions and don't be afraid to change the wording.

The way you say what you have to say is not what sells Stan my Man.

It is WHAT you say that sells.

And don't do it for 13 weeks.

13 weeks is not going to move anyone to visit you except a few low hanging fruit that want answers that day. Plan long term.

Curtis

Â

On 2013-08-22, at 5:41 AM, Dr. Stanley M. Levenson D.M.D. wrote:

Â

I am in discussion with a station to advertise sleep apnea. They want me to record a 60 second commercial. Am I better off with thirty or sixty seconds?

Â

thanks

Â

Â

Stanley M. Levenson DMD

9 Linden St.

Worcester, Ma.01609

508-753-3105

levensonsmile@msn.com

levensonsmile.com

Â

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Kent Smith DDS, Diplomate-ABDSM
www.21stCenturyDental.com
www.SleepDallas.com
Dental Sleep Medicine Facility Accredited
MySecretBraces - Shhhhh!!!!!!!!!!!!
2-day Sleep course: Wasted Days and Sleepless Nights (2013 dates Sept 13/14, November 8/9 )
Developer and President FindCE.com and Find-Speaker. com
Twitter - @theSleepDentist
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