Hi Folks,
Hope you are doing well,
Please reply to vikash.r@e-solutionsinc.com only
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Support Analyst-Billing OSS Exp must
Interview Mode: SKYPE / In-person
Experience Level: 7 Years
Hiring Mode: TP(6 Months)
Job Description:
Position Description:
Position Details:
· Experience in website support: Must manage the web vendor, tickets from external customers, and requests from internal customers. The analyst would need to recreate the issues reported.
· Experience in wireless number portability: Must manage supporting call center needs/training, work reports and ticket queues, as well as understand the underlying transactions that facilitate porting.
· Experience in billing system user interface support, as well as provisioning: Must manage the issues in the customer management system reported from the markets and call centers.
Additional Position Details:
· The position requires the working of tickets as a Tier 2 or Tier 3 support analyst.
· The position requires adherence to a regular on-call schedule, which may include working at off hours.
· The position exists within a core support team, in a managed services environment, and cross-functional training is also required for purposes of backing up the team and assisting with large company initiatives.
· The position requires regular status reporting for system health for the applications/environment within the candidate’s purview.
Additional Qualifications:
· Bachelor’s degree required or equivalent experience required
· ITIL Foundations Certified a plus
· Experience in Vendor/Partner Management
· Expert in Microsoft Office programs, especially Excel, Visio, and PowerPoint.
· Basic knowledge of SQL
· Very strong written, verbal, and non-verbal communication skills.
· Proactive Attitude
· Professionalism at All Times
· Willingness to Learn New Things
· Ability to cope with repetitive tasks as necessary
· Ability to cope pleasantly with change in a fast paced environment
Vikash Raj || E-Solutions Inc.|
Office: 408-722-9437 || vikash.r@e-solutionsinc.com
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