SAP CRM Functional Developer

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SAP CRM Functional Developer 
 Location: Dublin, OH
Duration: 5 Months


GENERAL RESPONSIBILITIES:
·         Responsible for requirements elicitation, analysis, and detailed process flow design, user acceptance testing and rollout of new & modified feature functionality deployed on SAP CRM 7.0 solutions.
·         Perform detailed business and systems analysis, impact analysis and risk analysis on various processes.
·         Ensure a reliable, accurate, and efficient end-to-end process is defined. Proactively elicit and validate requirements, define detailed business rules, define functional requirements, and develop process design.
·          Prepare use cases to identify the key functionality and exceptions to be deployed within the CRM 7.0 solution.
·         Rapidly create prototypes in CRM when needed and assist in creation of effort estimates.
  

Qualifications / Skills Requirements:
·         Minimum of 5-7 years experience analyzing business processes, team project participation, and providing advanced level of systems support and analysis.
·         Experience in building use cases, creating requirements documentation, functional specs, business flows, etc.
·         Experience in working with multiple sub-teams across processes and with the business to design, build, test and roll out new processes and technologies
·         Minimum 3 years of hands-on experience configuring SAP CRM. Prior experience with R/3 or ECC would be a plus.
·         Hands on configuration skills in SAP CRM 7.0 and interaction center/customer service functionality with at least one full lifecycle implementation experience.
·         Experience in configuring and deploying IC Webclient/WebUI and relevant transactions. Ability to perform business process modeling and create prototypes.
·         Ability to integrate with other Transactional/Service Components (Processing Orders, Complaints Management, Returns Management) on ECC and or legacy system if required
Basic understanding of ABAP coding/enhancement techniques.
·         Familiarity with object-oriented ABAP programming techniques and the BSP framework.
Preferred: Experience of integration with SAP Enterprise Portal (EP) and Business Intelligence (BI).
 
Preferred:
·         Understanding of Telephony Integration, Call Scripting, Knowledge/Content Management and SAP CRM 7.0 Analytics.
·         BDOC, iDoc and middleware experience a plus
 
REQUIRED SKILLS:
Business Analysis -Requirements Elicitation -SAP CRM -Business Process Focus

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