A new Job, ID: 139904 was added at eJobsVille.com - For the Best Tech Jobs in Town
Title: immediate interview...........................NICE Admin has been promoted. posted on 2014-03-31 15:16:42
Job Description:Hi,
Please find the requirement below and do reply back if you are comfortable.
Position : NICE Admin
Duration: 1+ Year
Location : Lincolnshire, IL-60069
Technical/Functional Skills:
Systems Administrator-NICE
Position Summary :
The Contact Center Services NICE Sr. Systems Administrator position will have the responsibility to deploy, operate and maintain the NICE Call Logging and Analytics Infrastructure. This position will ensure that all building blocks for company’s NICE Systems Solutions can interact and communicate successfully as per best practice, using vendor recommendations and international accepted standards. Also responsible for operational excellence, client satisfaction and profitability as it relates to NICE.
Primary Job Responsibilities
· Primary SME for the NICE infrastructure and its proper operation, configuration and support.
· Understand the impact and implications of issues with NICE Solution and where necessary, apply knowledge and experience towards the resolution and remediation.
· NICE recording platforms, ensuring the changes meet business and technical requirements while maintaining a reliable recording system.
· Provide and evaluate proactive NICE System Health Checks and Reports on a daily, weekly and monthly basis.
· Work directly with System Engineers to support the NICE infrastructure across the organization.
· Assist Call Center Managers & Team Leads with questions and problems associated with the configuration, administration, and management of users in the NICE system.
· Demonstrated ability to deal directly with Line of Business (LoBs) in a friendly, supportive manner to troubleshoot and solve complex technical issues regarding NICE performance, security, availability, and reliability.
· Provide technical guidance and documentation to colleagues and Call Center staff, with regard to NICE Solution.
· Handle trouble tickets and phone calls from Helpdesk/Remedy Tickets.
· Required to facilitate NICE-related project execution and
· problem solving.
· Work with development team supporting varying applications and systems that interface with the NICE Perform recording systems to resolve issues as well as implement improvements.
Experience and Education
· Any Bachelor degree in Telecommunications, Data Communications or Computer Science
· Technical certification in NICE Products.
· 4+ years related experience, or comparable combination of education and experience.
Technology Skills and Strengths
· 4+ Years Call Center experience
· Strong knowledge of Nice Call Logging such as VoIP, Screen, TDM Loggers
· Strong knowledge of Nice Playback Server
· Strong knowledge of Nice Interaction Analytics and Desktop Analytics
· Strong knowledge of Nice Datamart, Nice Feedback servers.
· Working knowledge of SQL, including database infrastructure, syntax and job management
· Adequate Telecom background
· Working knowledge of Avaya PBX administration.
· Experience with AES or other CTI platforms
· Experience with configuration and support experience in a complex multi-layered network environment
· Must have experience working with Microsoft applications such as Word, Excel, Powerpoint, Outlook and Visio
· Excellent customer service skills including reporting, organization, written and oral communication and task prioritization
· Ability to work in team environment but can self-direct when necessary
· Experience working under tight deadlines and high pressure environment
· Excellent troubleshooting and analytical skills
· On-call after hours
Job Requirements: 4+ Years Call Center experience
Experience with AES or other CTI platforms
Strong experiance on NICE
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Best regards,
eJobsVille.com - For The Best Tech Jobs In Town
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