A new Job, ID: 215764 was added at eJobsVille.com - For the Best Tech Jobs in Town
Title: Urgent requirement for Technical Lead - MS Windows located at Cedar Rapids ,IA posted on 2014-07-30 17:37:33
Job Description:· Description "Primary Duties and Responsibilities: List primary duties and responsibilities of the job using present tense action verbs, in order of importance and with percentage of time spent on each duty / responsibility. Include differentiating statements based on level of job. If this is a management level position, include supervisory and budget responsibilities.
· Handle and log callers' problems or questions by diagnosing situation, determining appropriate response, and ensuring effective call resolution. This includes providing updates to reflect current resolution status.
· Monitor outstanding call situation and provide call originator with timely status updates regarding resolution process.
· Provide training to callers whenever possible and report detected training needs to appropriate management
· Record caller suggestions for system enhancement/ improvement.
· Notify appropriate management, in accordance with established problem escalation procedures, to address call resolution issues.
· Coordinate with third party vendor support to address any call situation requiring technical intervention, brand support or other action, which is beyond the scope of the TAN Tech Solutions' responsibility.
· Perform testing of any software changes required to correct reported production problems and/ or for enhancements to the company programs to the extent necessary to ensure an efficient, accurate outcome
· Participate in special projects as assigned.
· Assist in the development of bulletins, system usage tips, training aids, and other communications promoting effective system usage.
· Perform performance tuning to workstation operating environment in order to avoid further or future problems.
· Analyze and identify all technical problems for assigned Field Office equipment. Determine whether software, hardware, LAN, configurations, operating environment, connectivity or a combination of these things is the source of the problem and work with the appropriate second level support to resolve.
· Manage day-to-day tasks of TAN Tech Solutions, such as monitoring call volume and traffic, and handling problems as they occur.
· Other duties as assigned based on divisional needs.
· Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules.
· Exhibits regular, reliable, punctual and predictable attendance. Required Qualifications: List required education level and/or equivalent experience, and any additional required skills or certifications, consistent with leveling guidelines.
· Fundamental understanding of PC/ laptop technologies, including a working knowledge of hardware configuration/setup and experience in using Windows 7 and up.
· Excellent oral and written communication skills are required.
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