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A new Job, ID: 243088 was added at eJobsVille.com - For the Best Tech Jobs in Town
Title: Business Analyst with SFDC Position at San Francisco, CA posted on 2014-09-15 14:49:20
Job Description:Hi
Greeting from EApps Tech LLC…!!!
Job Title: Business Analyst with SFDC
Location: San Francisco, CA
Duration: 5-6 Months
Starts : ASAP
Job Description:
Must have SFDC Experience and Service Cloud implementations under their belt. Certifications are must.
Business analyst
• The Business Analyst-Service Cloud will support service cloud implementations in Salesforce.com.
• Provide business analysis, for service cloud projects, including call centers, customer service and support.
• Responsible for performing client needs analysis, identifying client business processes and creating requirements documents.
• Configure systems as well as provide solutions consulting and recommendations for systems enhancements.
• Acts as a liaison between technical and non-technical staff to ensure all deliverables meet the client s business needs and our company's highest standards.
Requirements
• Skilled with technologies such as, Salesforce, Visio, Marketing Automation, Cloud Solutions
• Senior level professional services consulting experience
• Worked with Salesforce.com Knowledge Management module
• Accountable for certain project deliverables and documents to be presented to client
• Ensure deliverables meet technical requirements as well as client expectations
• Demonstrate understanding of how various issues affect the overall outcome of projects
• Manage and maintain a collaborative working relationship with clients and consistently deliver high-quality services
Responsibilities
• Work with business resources to identify detailed business requirements to support Salesforce.com implementation within the scope of prioritized initiatives
• Develop comprehensive functional requirements documents, use cases, test conditions, test scripts, and training documentation to support the successful implementation of initiatives and processes
• Partner with business teams and/or IT Applications staff to design and deploy solution design changes to applications functionality and processes to meet changing strategic/operational needs
• Configure Salesforce.com to meet approved solution designs
• Document and gather IT and business approvals for detailed requirements and designs
• Manage all application test cycles from end to end with relevant IT and Business participants
• Develop comprehensive training materials and other change management collateral as appropriate for each initiative, delivery training to super users and end users as appropriate
• Able to handle pressure and ever-changing requirements
• Required technical skills / experience include:
• In-depth understanding of the capabilities and constraints of the SFDC CRM application coupled with solid understanding of the related business processes (Sales, Marketing, Customer Support, Professional Services…etc.)
• Strong business analysis experience in a highly integrated, SDLC managed global systems environment
• Experience with acquisition integration projects a plus
• Familiarity with technical capabilities of Visual Force, APEX APIs, APEX Triggers, and APEX Web services
• Experience with Chatter, Content a plus
• BS/BA preferred, in Business Administration or Finance or Computer Sciences
• Will utilize required Salesforce.com, Service Cloud certification
Click here to view full job description and apply (Registration not mandatory to apply for this job)
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