Immediate need of || IVR Developer -- Cleveland, OH || Phone Hire

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IVR Developer

Developer

Cleveland, OH

Dec 15. 2014

12 MONTHS

•  6-7 years of Experience in Avaya IVR Development, Configuring and troubleshooting IVR applications, Configuring Voice Protal Maagement Systems • Experience in Operations and Implementation Inbound and Outbound voice applications on Avaya Platform like Avaya Dialog Designer, Avaya Voice Portal/Experience Portal. •  Demonstrated abilities in Integration of IVR application with database and Web Services •  Strong problem solving and technical Skills coupled with confident decision making enabling effective solutions leading to high customer satisfaction • Experience in installation of IVR Systems like Avaya Voice Portal and Voice Portal Management System Configurations • Experience in Configurations and Support for Call Center Technologies like Nice, Verint System •  Maintenance and trouble shooting the Avaya and Genesys Call Routing system • Experience understanding of Call Vectors and deployment of Call Flows • Experience Scheduling Backups and performance tuning. • Knowledge in integrating IVR with telephony interfaces (ACD and Genesys CTI).

• Development and Support Mix • Avaya Voice Portal 5.2 / Experience Portal 6-7, •  Genesys CTI, Oracle DB, • Strong technical, logical, and analytical skills. • Strong team player and cooperative skills. H3

• Advanced analytical, conceptual, and problem-solving abilities • Strong written and oral communication skills • Proven ability and initiative to learn and research new concepts, ideas, and technologies quickly • Ability to work in a team-oriented, collaborative environment. • Ability to translate an idea or need into a completed solution or work product.

 

 

Thanks & Regards,

 

Vikash Raj

Team Lead

Phone: 609-897-9670 x 2172 

Email: vikash@sysmind.com​

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