Required Urgently SFDC Techno Functional Consultant Local to (CA)

Hi All,

please send your candidate resume on kent@ksntech.com

Location: Bay Area, CA

Project Duration:6 Months

Visa Status:H1B,GC,US Citizen

 

 

Must have Skills

·        SFDC Techno Functional requirement . A BA cum a technical guy , able to do a scope and gap analysis into existing SFDC Management Module.

·        Purpose:  Redesign or rewrite the CE module within Salesforce to accommodate a growing case load for tracking and reporting.  

·         Must build additional  SFDC  functionality to an already existing SFDC module on case management

 

·         Auto case creation

·         Auto response to email

·         Ease of use

·         Email history auto captured

·         Open read and write (to comments) provided to email distribution lists

·         Salesforce app connectivity and alerts

·         Reporting capability (need to rename and add more fields)

·         Metrics capture (mean time to response; mean time to resolution; first contact resolution)

·         Ability to capture and report CSAT scores

·         Supports dashboard creation

·         Easy to merge cases

·         Ability to easily add names to Salesforce database

·         Connect to performance database (for TMO/efficiency numbers)

·         Connect to Oracle for connectivity to service cases


Thanks

Kent Martin

KSN Technologies, Inc | 364 Indian Boundary Road, Suite A  ::  Chesterton, IN 46304
PH:
219.989.6563  F: 800.934.7162  E: kent@ksntech.com
www.ksntech.com | Business Solutions Driven by Technology

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