Service Delivery Analyst @ Chester, VA

Position:  Service Delivery Analyst

Location: Chester, VA

Duration: 6+ months

Client: VITA(Virginia Information Technologies Agency)

 Visa: EAD-GC/GC/USC

Job Description:

 

·         Assist multiple service delivery managers in providing Cross Functional Services oversight of the IT infrastructure managed services contract.

·         Manage Service Level Agreement Oversight Process

·         Manage RU Oversight Process

·         Assist in the oversight of cross functional services using the Information Technology Infrastructure Library (ITIL) framework

·         Review service level agreement results

·         Review vendor invoices

·         Oversee escalated IT infrastructure support issues when standard support processes fail to achieve the desired results

·         Oversee Incident RCA Process

·         Oversee Change Management Process

·         Oversee Problem Management Process

 

What knowledge, skills, abilities, experiences, certifications are needed for this position? 

 

·         Understands best practices in service management including contract and vendor management in an IT outsourcing or shared service environment

·         Knowledge and experience with utilizing the ITIL framework

·         Knowledge and experience with IT Infrastructure Oversight

·         Skilled in oral and written communication as it pertains to interpreting technical information and business needs.

·         Demonstrated ability to work with management, customers, and vendors to resolve problems.

·         B.S. degree in Computer Information Systems or demonstrated equivalent (education and/or equivalent work experience)

·         Advanced ITIL certification or equivalent proven  knowledge and experience

·         Experience in State/Agency is a plus

 

If you would be interested for this position please fill the information and send back to me ASAP.

 

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Candidate Full Name:                                                                        

Contact No: 

Email:                                                                             

Current Location: 

Visa Status:

Availability:

Rate/Salary Desired:

 

Matrix:

 

Skills	Years of exp. Required	Years Used	Last used
Best practices in service management including contract and vendor management in and IT outsourcing or shared service environment	Required - 4 years
Experience utilizing ITIL	Required 2 years
Experience with IT Infrastructure Oversight	Required - 4 years
strong oral and written communication - must be able to interpret technical information and business needs	Required - 4 years
strong customer service skills across management, customers, vendors	Required - 4 years
ITIL certification	Highly desired- 1 year
CoVA state/agency experience	Highly desired - 2 years

Thanks & Regards

Krish

Sales Manager

Gtlak/yahoo : grk2403

Ph:(925) 973-0000 x 219(Off) | Fax: (408) 273-6002

Email: rk@allianceit.com |http://www.allianceit.com 

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