General Support Analyst at Denver, CO

Dear Partner,

Here is our Direct client requirement which can be filled immediately. Kindly respond to this requirement with your consultant resume, contact and current location info to speed up the interview process. Please forward your resumes to surendra@softhq.com

Role: General Support Analyst,

Number of Openings: 2

Duration of Hiring: 6+ Months

Offshore/Onsite: onsite

Years of experience: Mid Level (5-8 yrs exp.)

Work Location: Denver, CO

Job Description

• Provides 3rd level technical support to Field Services organization, selected vendors and help desk personnel who are deploying new or troubleshooting existing hardware and software. 
• Fields incoming support requests via phone, email and instant message. 
• Records detailed problem and resolution data for each support request. 
• Works toward resolving issues on the first attempt and focuses around quality of service and resolution versus number of calls answered. 
• Is customer service oriented and has phone support experience. 
• Provides guidance and/or training to field technicians which may have little or no exposure to corporate systems. 

Thanks,

Surendra Tummalacherla

SoftHQ

Sr.US IT Recruiter

Direct: 858-658-9200 X 618| Fax: 858-225-6834 | 

E-mail: surendra@softhq.com 

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