RE: [MTC Global] Why the Customer is always Wrong?

Normal process is not proving that customer is wrong but practice is to justify what is gone wrong and denying the claim of the customer.

Regards

Virendra Goel

 

From: join_mtc@googlegroups.com [mailto:join_mtc@googlegroups.com] On Behalf Of Prof. Bholanath Dutta
Sent: Saturday, November 28, 2015 7:03 PM
To: join_mtc
Subject: [MTC Global] Why the Customer is always Wrong?

 

We are all taught that the customer is the life-blood of or business- without them, we would not exist. And for this reason, when things go wrong- no matter who is in the wrong, we have to placate the customer, and take the blame- where plausible. 

 

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EDUCATE, EMPOWER, ELEVATE

Prof. Bholanath Dutta

Visionary Edupreneur, Founder &  President 

MTC Global: An Apex Global Advisory Body

in Management Education, ISO 9001: 2008

Partner: UN Global Compact I UN Academic Impact

 www.mtcglobal.org IEmail: president@mtcglobal.org

Cell: +91 96323 18178 / +91 81520 60465 / +91 7411716392

 

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The views expressed are individual and not necessarily MTC Global also share the same views.
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