I am looking for a SalesForce Architect for a 6 month contract ( with probable extensions) in Chicago IL.They need the design skills. This is not a developer role.
Location: Chicago IL
Duration: 6 months - With extensions to follow
Interview: phone and Skype or face to face if local
We are looking for a highly versatile, motivated and collaborative Salesforce.com advanced admin with custom code experience. The successful candidate must possess extensive, hands-on experience in Salesforce.com that includes strong implementation experience with Service Cloud. The candidate must be a self-starter who takes the initiative to define solution approaches for identified areas of process and system improvements, achievable by leveraging and/or extending upon Salesforce.com capabilities. The types of projects you will be engaged in include: feature enhancements to enable key business processes, monthly production support releases, and other initiatives to help better enable and support existing business processes leveraging the capabilities of Salesforce.com.
Responsibilities:
· Conduct business process review meetings and lead the evaluation on technical requirements
· Perform gap analysis between Salesforce.com functionality and client requirements in addition to managing technical scope and business expectations
· Design, document, build, test, and deploy enhancements to Salesforce.com, including data mapping, object modeling, security roles, custom fields, workflows, page layout design, validation logic, reports and complex dashboards
· Negotiate solutions to complex scenarios with multiple parties and coordinate user acceptance testing.
· Maintain a holistic view of all business processes and users in the system to understand the cross-functional impacts with regard to configuration, process, workflow, and reporting
· Participate in the change management/training strategy, content development, and delivery of training
· Review release notes and provide recommendations to improve the current Salesforce org
· Fulfill roles in multiple, concurrent projects, as needed
· 7+ years of successful IT experience and at minimum 3 years extensive experience in implementing and supporting Salesforce.com environments
· Must be Salesforce Service Cloud certified
· Proven implementation experience on Service Cloud with specific experience on Service Console, Email to Case, CTI, Live Agent, Entitlements, and Assets
· Thorough understanding on Knowledge Management and Communities is strongly preferred
· Ability to build proof of concepts and prototypes as part of conference room pilots
· Keen attention to detail and proven ability to work creatively and analytically in a problem-solving environment
· Energy and desire to thrive in a fast-paced organization
· Excellent communication (written and oral) and presentation skills
· A bachelor's degree in computer science, computer engineering, or a related field
Anupam Amita | Technical Recruiter | Apetan Consulting LLC
Tel 201-620-9700* 107 | Fax: 201-526-6869 | 72 Van
Reipen Avenue # 255 Jersey City, NJ 07306
anupam@apetan.com | www.apetan.com
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