Scottsdale, AZ and Buffalo Grove, IL.
6+Months
Ø Responsible for production support activities for all types of priority tickets
Ø Interaction with business users for requirement clarification and resolution of incidents reported
Ø Responsible for root cause analysis for major incidents
Ø Coordination with Business Units and Development Teams
Ø Provide Status reports Mentoring junior members of the team
Ø Ability to function as a 1st responder to emergency production situations
Ø Ability to function as Lead and management backup
Skills
Ø ILE RPG, COBOL/400, SYNON 2/E, CL/400 Utility: Query 400 and SQL.
Ø Strong Management and Interpersonal Skills are required
Ø Risk Identification and mitigation planning
Ø Good communication, presentation and stakeholder management skills
Ø Strong knowledge of ITIL, integration across IPC (Incident, Problem & Change Management)
Ø Strong knowledge of Service Level Management
Ø Ability to perform hands on work to support the team
Ø Excellent communication skills (verbal and written)
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