Contract Opportunity========Service Delivery Manager in Houston TX

 

POSITION-     Service Delivery Manager(Dynamics AX)
LOCATION-    Houston, TX

Duration – 12  Months
      

 

·         Managed Services (Support) for Application on Microsoft Dynamics AX.

·         Experience and knowledge of Microsoft Dynamics

·         Experience in managing support for Microsoft Dynamics with respect following

·         Triaging of Incidents (P1 / P2 / P3 / P4)

·         Maintaining Microsoft Dynamics AX environment (Upgrade, Refresh, Release)

·         Generation of Knowledge based Article

·         Knowledge of Analyzing ticket on periodic intervals & providing action items for improvement

·         Working out improvements strategies with customer based on their working, process followed, environment used etc.

·         Identification of Knowledge gap & suggesting training to users

·         Coordination with Customer for all activities

·         Managing of Enhancement & keeping track

·         Managing customer audit requirements

·         Managing Documentation for Support

·         Managing SLA & penalty clauses

·         Reporting of Status along with SLA

·         Working with In-house quality team & ensuring quality parameters to be maintained

·         Monitoring of Database & Application environments

·         Knowledge of Sure Step Methodology for managing MS Dynamics product implementation.

·         Managing 3^rd Party Application support provider for the incidents related to 3^rd Party Application & its related interfaces & get it resolved within specified SLA's.

·         Manage Customer expectation

·         Managing Governance of the Support team structure

·         Managing all responses to incidents (P1 / P2 / P3 / P4)

·         Serve as the TCS point-of-contact for the engagement for application

·         Manage compliance with contract / statement of work

·         Manage Customer interactions with Business and IT stakeholders

·         Create and execute the Communications Plan for the implementation program

·         Prepare improvement plan & execute them

·         Maintaining documentation as per customers standards

·         Establish and report on SLA's and Metrics

·         Manage Program Deliverables & deliverable quality

·         Manage both Program level and escalated Issues & Risks

·         Guidance and mentoring of the team

·         Taking part in all the review meetings

·         Participate and contribute to Continuous Improvement

·         Take care of Minor Enhancement

·         Managing and coordinating Change Request

·         Responsible for quality of deliverable & improvement

·         Provide reports for Managed Services for reviews meetings

·         Participate in Steering  meeting

·         Coordinate with Onsite & Offshore team with their respective time zone.

 

 

 Regards,
Atul Sharma
IT -recruiter
atul@idctechnologies.com
Direct: 408.418.5778  EXT 3027

 

 




 
 

 

--
You received this message because you are subscribed to the Google Groups "Entry level IT Jobs in US + H1B visa sponsor" group.
To unsubscribe from this group and stop receiving emails from it, send an email to entry-level-it-jobs-in-us-h1b-visa-sponsor+unsubscribe@googlegroups.com.
To post to this group, send email to entry-level-it-jobs-in-us-h1b-visa-sponsor@googlegroups.com.
Visit this group at https://groups.google.com/group/entry-level-it-jobs-in-us-h1b-visa-sponsor.
For more options, visit https://groups.google.com/d/optout.