Hope you are doing good!
Please review the following Job Description and share updated resume if you find comfortable for this position.
Position : Avaya Consultant
Location : Sunnyvale, CA
Duration : Long Term
Job Description :
Responsibilities:
● Work closely with business owners and project managers to define and create call flows
● Work with IVR developers to create Avaya CM based objects
● Control all aspects of call flow setup including VDNs, skills, vectors, agents
● Troubleshoot telephony related issues including Avaya CM and AES.
● Lead small and medium projects, interface with internal groups
● Provide reporting data from CMS to customer base if needed
● Work on ticket escalations
● Create and maintain contact center documentation
● Working on Google's Next Gen contact center system
Minimum qualifications:
● In-depth knowledge of AVAYA call center environment.
● Should understand ACD functionality of Avaya CM, and able to design the complex vectors if required.
● Needs to understand call queueing mechanics
● Hands on experience on CMS provisioning , and reporting tasks.
● Must be have experience with call recording solutions (Nice, Verint, Juniper, Harmony or others)
● Should have understating of AES server and CTI functionality which uses for call control.
● Can be able to work independently and good decision making skill.
● Good documentation skill so no data get misplaced.
● Good verbal and written communication skill.
● Capable of multitasking so can handle multiple projects and tasks at one time.
● Willing to learn and adapt to our engineering environment
Preferred qualifications:
● Experience in Avaya CM 6 SIP based environment including Session Manager and SBCs
● Knowledge of Linux and Shell scripting
Regards,
| Aayan Raj | SYSMIND, LLC | |
| | Technical Recruiter Phone: 609-897-9670 x 5107 Email: AayanR@sysmind.com Website: sysmind.com Address: 38 Washington Road, Princeton Junction, NJ 08550 |
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