My experience as customer: larger choice, competitive price are essential for a purchase decision but timely delivery, right item, quality of the item, quality of communication and response, return policy etc. are the other factors to win the customer loyalty and Amazon is definitely ahead of others. Here in USA Amazon is most reliable, respected and largest e-retailer. I was amazed to see that at the time of purchase itself, they give you the date by which your merchandise will be at your doorstep. My experience with other e-retailers has been that their couriers and thprobleir employees always seem to be helpless when it comes to the matter of dealing with problems of the customer.
Regards
Virendra Goel
From: kdparanjpe@rediffmail.com [mailto:kdparanjpe@rediffmail.com]
Sent: Wednesday, August 02, 2017 4:50 PM
To: join_mtc@googlegroups.com
Subject: Re: [MTC Global] Most Valuable Global Brands 2017
Sir, If the management was so ardent to run the company, then why did it approach
Flipkart to buy up the company in the first place? From a customer's perspective what is
the clear difference in buying a product from Snapdeal from buying the same product from
Flipkart?
I perceive very little. The difference lies in superior technology, faster supply chain
reactions and novel product sourcing that provides for superior product performance and
more durable value proposition to the customer. I believe the advantage lies with the
larger competitors. Take Amazon, and even WalMart as examples with superior competitive
advantage in these strategic areas.
Regards,
K.Paranjpe
On Wed, 02 Aug 2017 11:04:02 +0530 Govind Autee wrote
>Dear Sir,
Regular update for this segment is indeed necessary, including Vertical players catering
to specific categories like fashion
(Jabong, Myntra and others), home furnishing (Urban Ladder, Pepperfry
and others)...etc.
Warm regards,
G.S.Autee
PS: Here's what Snapdeal founders told employees after terminating the Flipkart deal...
After
snubbing rival Flipkart's offer to acquire the company, Snapdeal
co-founder Kunal Bahl has assured employees of a second coming as the
'champion of all sellers'. He also said that Snapdeal 2.0 is set to
clock in gross profits of Rs 150 crore over the next 12 months.This
is what Bahl had to say of his vision for Snapdeal 2.0, according to an
email sent out to all employees of the online marketplace.
Full text of email sent to Snapdeal employees
Dear Team,
Over
the last few months, our company has been engaged in strategic
discussions with other players. A lot of time and effort has gone into
the process from all participants in this exhausting process. The
process has led to intense speculations and uncertainty for our team,
partners and shareholders. And now it is time to finally put an end to
this saga.
We will be continuing the Snapdeal journey as an
independent company. As we have often discussed, the opportunity of
e-commerce in India is immense, and the surface of this $200 Billion
market has barely been scratched yet. We have a tremendous team,
millions of loyal customers, hundreds of thousands of motivated sellers
and a phenomenal platform that has been built with years of effort.
All
the ingredients of success have always been there in our company. And
after the last few months of tumultuousness, it is time to focus on the
business and leverage all our strengths to progress towards our vision
of building the best marketplace to connect buyers to sellers in India.
The
good question to ask is why are we moving down an independent path,
when so much effort went into determining a strategic combination. There
are a few reasons for this, which go beyond the fact that the deal
being contemplated was incredibly complex to execute as reported
extensively by the media.
Firstly, there isn't going to be one
successful model for e-commerce in India. In every market, there are
multiple successful e-commerce businesses, and as long as one's strategy
is differentiated and has a clear path to success, there is a great
company that can be built. We firmly believe in our new direction -
Snapdeal 2.0 - part of which is a laser focus on being a champion for
all sellers in India, enabling anyone to setup a store online in a few
minutes and focusing on providing large selection of products at great
prices to consumers.
Secondly, we have made tremendous progress
towards this new path over the last few months and are already
profitable at an gross profit (a.k.a. net margin) level, with clear
visibility to making upwards of Rs 150 Crores in gross profit in the
next 12 months.
Finally, with the ongoing streamlining of costs
and sale of some of our assets, such as Freecharge, we are financially
self sufficient as a company and don't need to raise additional capital
to reach profitability. Needless to say, we will need to keep a tight
control on our costs and work towards becoming a hyper efficient culture
delivering profitable growth, month on month.
Many of our team
members have spoken with me over the last few weeks, reiterating their
interest in the fact that Snapdeal should continue in its independent
capacity. The passion our team has for our purpose, and the signs of
progress being very visible are key reasons why our team continues to be
inspired to pursue an independent path. So, the decision is made. There
is zero ambiguity. We will be running the company as we have been and
rapidly moving ahead with our mission.
Success is never final,
failure is rarely fatal; it is the courage to continue that counts.
Let's work together to make Snapdeal 2.0 a super success!
Thanks!
Kunal & Rohit
Ref: Article by .By Payal Ganguly, ET Bureau|Aug 01, 2017, 08.16 AM IST;
http://economictimes.indiatimes.com/articleshow/59851135.cms?
utm_source=contentofinterest&utm_medium=text&utm_campaign=cppst
On Tue, Aug 1, 2017 at 9:02 PM, virendra goel wrote:
What is the present financial condition of the present e-retailing company is something
that cannot be ignored. What is customer experience and trust on e-retailers is something
needs to be studied.RegardsVirendra Goel From: join_mtc@googlegroups.com
[mailto:join_mtc@googlegroups.com] On Behalf Of Govind Autee
Sent: Tuesday, August 01, 2017 11:58 AM
To: join_mtc
Subject: Re: [MTC Global] Most Valuable Global Brands 2017 India Brand Equity Foundation
(IBEF) is a Trust established by the Department of Commerce, Ministry of Commerce and
Industry, Government of India.As per IBEF, by 2018, the Indian retail sector is likely to
grow at a CAGR of 13 per cent to reach US$ 950 billion; sector's High Growth Potential is
Attracting Investorshttps://www.ibef.org/industry/retail-india/showcase India has
occupied a remarkable position in global retail rankings; the country has high market
potential, low economic risk, and moderate political risk
India's net retail sales are quite significant among emerging and developed nations;
the country is ranked third (after China and Brazil)
Overall, given its high growth potential, India compares favourably with global peers
among foreign investors
With investment of around US$ 511.76 billion, the first half of 2016 witnessed the
highest annual private equity (PE) in the retail sector, since 2008.Rising Prominence of
Online RetailOnline retail business is the next generation format which has high
potential for growth in the near future. After conquering physical stores, retailers are
now foraying into the domain of e-retailingE-commerce is expected to be the next major
area supporting retail growth in India. The industry is projected to touch US$ 100
billion by 2020 growing from US$ 30 billion in 2016With growth in the e-commerce
industry, online retail is estimated to reach US$ 70 billion by 2020 from US$ 3 billion
in 2014 On Mon, Jul 31, 2017 at 9:45 PM, virendra goel wrote:I
believe , in India, technology enabled on line retailers are still struggling. Google and
Facebook are being used extensively as they are free. What is the status of other top
brands ?RegardsVirendra Goel
• Consumer-centric technology ecosystems are making brands indispensable. Consumers
can increasingly carry out a variety of activities, from online shopping to watching
television, under the banner of one brand and across multiple devices. This convenience
for consumers also allows the most powerful brands to minimise the risk of consumer
switching.
• New brands are increasingly born global, allowing them to grow rapidly. Technology
allows businesses to provide their offerings globally from day one. This is fostering a
new breed of entrepreneur, who is not restricted by the geographical or sector boundaries
that have traditionally limited the speed and scale of growth.
• Traditional non-tech brands are adopting technology to innovate and increase
consumer appeal. Fastest riser Adidas has introduced 3D printing to produce its footwear,
for example, while fast food brand Domino's Pizza offers customers a real-time tracker
for their order.
• The BrandZ Top 100 is getting younger. The average age of a brand is now 67 years,
compared with 84 years in 2006, reflecting the entry of the newer technology brands and
the emergence of brand China.
• Brands that make it clear how they will make consumers' lives better, such as Huawei
and Toyota, have grown three times more on average over the last 12 years (the top third
grew +170% compared to the bottom third which was +57%).
• Great communications puts a brand at an advantage. The top third in terms of
strongest communications (including McDonald's and L'Oréal Paris) have grown 196% in
value, compared with 47% for the bottom third. This is because they have successfully
amplified the difference they have built.
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