Tammy has been working with Todd and loves him. We'll probably end up paying the fine but I plan to hit DT in a roaring Troll rage on the Dentrix forum.
Guy W. Moorman, Jr., D.D.S.
The Swamp
Douglas, GA 31533
912-384-7400
This email message and any attached files are confidential and are intended solely for the use of the addressee(s) named above. This communication may contain material protected by patient rights, work product, or other privileges. If you are not an intended recepient, you have received this communication in error and any review, use, dissemination, forwarding, printing, copying, or other distribution of this email message and any attached files is strictly prohibited. If you have received the confidential message in error, please notify the sender immediately by reply email message and permanently delete the original message.
From: William Domb [mailto:wmdomb@verizon.net]
Sent: Friday, May 25, 2012 11:16 AM
To: gmoor@windstream.net; Acesthetics@googlegroups.com
Cc: gmoor@windstream.net
Subject: Re: [ACEsthetics] A tiny vent
Have one word for ya: ToddOdasz.
bill domb
This is a tiny vent because I'm not nearly through with these SOBs. We were loading G4 on Dentrix and in the process they began talking to our office manager about putting card swipes on the side of the monitors…good with me because I'm out of it now and it is Griff's deal. They went with a credit card processing company that Dentrix recommended who gave us one 200 dollar swipe. We bought the other two ourselves.
Griff's leaving for Texas today so he told me yesterday he didn't want this to be a surprise if Tammy told me or had a problem. First of the year we noticed our cash flow down to the point we had to go to the line of credit to pay bills. We never use it for anything but equipment. Tammy started investigating and found that none of our credit card payments had hit the bank for the past three months. She got a warning when a patient called and asked why her credit card had not cleared. Well, we had 30 grand floating out there in space. Tammy and Griff called these people and they told us the money was there and safe but we had not "batched" it properly so it never hit the bank. Well, hell, we batched it like we always had and they never offered any tutoring of change of procedure.
We made a move to Josh more because of the lost cash than the fees even though Josh was certainly cheaper. I told Tammy and Griff I thought that was a sign of problems to come when they let that money float without telling us. I wonder if they can invest those funds but only Josh can tell me that. I have not been involved because I'm backing out. We got a call yesterday asking why our credit card payments had evaporated. I'd have told them we quit accepting cards but Tammy told them the truth. They informed Tammy we had signed a three year contract and if we backed out it was a 2000 dollar fine. Now this is a company recommended by Dentrix. Griff had everything he had signed and it was definitely labeled "application" and at the bottom of the page there was in fine print a website that gave the terms and agreement. But nothing to sign as far as a "contract" was found anywhere. We only had the application but they told us initially that they would process our claims while the application was in process. All we have is a name trail, which Tammy keeps on everybody we do business with.
Griff told them yesterday that they may force a 2000 dollar fine out of him but he was absolutely going to the Better Business Bureau and The Attorney General's office. Well, I haven't had anything to chew on for a while so I'm going to kick their ass no matter whether we win or lose. I'm going on every forum I can find, straight to Henry Schein and Dentrix and I've got a call in to the State Senator from here to find out who I should talk to at the Attorney General's office and get me in. If that doesn't work, we can go to the Governor and state banking regulators. I will find a "kick ass" attorney and spend five times two grand just to whack them. They refuse to talk to Tammy until the person she set this up with comes back from "vacation" next Wednesday. That's bullshit because if they are not fly by night, they have plenty of people to handle this. If they have to come to Coffee County to sue us, I'm going to tell them to stick it where the sun doesn't shine. Our judges do not like people in our district screwed no matter what a contract says. I think they broke the contract when they did not tell us the money was not batched and floating in ether land out there. They naturally blamed that on us but no one heard or read anything different about batching differently than we had before. Beware of any credit card company Dentrix recommends.
Guy W. Moorman, Jr., D.D.S.
The Swamp
Douglas, GA 31533
912-384-7400
This email message and any attached files are confidential and are intended solely for the use of the addressee(s) named above. This communication may contain material protected by patient rights, work product, or other privileges. If you are not an intended recepient, you have received this communication in error and any review, use, dissemination, forwarding, printing, copying, or other distribution of this email message and any attached files is strictly prohibited. If you have received the confidential message in error, please notify the sender immediately by reply email message and permanently delete the original message.
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