UCCE Engineer (Cisco Unified Contact Center Enterprise ) in Bloomington, IL--Rate $48-50/hr Contract.

Hello,

I am Ryan IT Recruiter with GRMI Inc. Here is the requirement opens with us, please have a look and if you are interested please get back to me with your latest word formatted resume along with contact details to ryan@grmi.net

  

69637 

Duration: 9+ Months

Job Role: Network Support Analyst

Location: Bloomington, IL, United States

 

Role Description:

This position is for a Converged Network Support Analyst who will be supporting Data, Voice and Contact Center Networks.

It is for 1st shift in Phoenix with a schedule of Mon-Fri 7am - 3:15pm.

Cisco Customer Voice Portal (CVP)

Installation experience

Application Configuration Support Knowledge - Infrastructure troubleshooting

Cisco Unified Contact Center Enterprise (UCCE) experience

Experience with Multiple instances of UCCE using ICM to ICM gateways - Knowledge of adjunct connectivity

CTIOS troubleshooting server side

TCP/IP networking fundamentals

Understand ITIL Principles (Service Management)

Experience with moving from Avaya to Cisco would be helpful

Self Directed, Team player, Ability to work with both technical and non-technical people

In order to foster communication and timely resolution of outages, analysts located in Bloomington and Phoenix will be located, on a regularly scheduled basis, in an area where a video camera with phone will operate continuously. Will have them start in CCW for 2 weeks to address accesses and then come to Bloomington for 4-6 weeks for training.

 

Thank & Regards,

Ryan

IT Recruiter

Global Resource Management (GRMI, Inc),

5400 Laurel Springs Parkway, Suite 902, Suwanee, GA

P: 678-935-0232 | F: 6788072692

E: ryan@grmi.net | W: www.grmi.net

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